About Rivian: Role Summary: Responsibilities:

• Execute sales strategies to achieve revenue targets and market share growth.
• Establish and monitor key performance indicators (KPIs) to evaluate sales team performance and identify areas for improvement.
• Provide leadership and guidance to the local field sales team, fostering a culture of high performance, accountability, and continuous improvement.
• Clearly and consistently communicate goals to your teams, linking these goals to site and/or area revenue generation and employee performance.
• Manage the staffing model, including scheduling, shift patterns and the number of staff required to meet demand / traffic, in order to maximize efficiency and deliver a best-in-class experience.
• Collaborate with cross-functional teams to understand customer preferences, market demands, and inventory management.
• Ensure a high level of customer satisfaction through effective communication, product knowledge, and sales support.
• Implement and enforce disciplined sales cycle processes to ensure consistency and efficiency for both open and closed states.
• Continuously seek opportunities to enhance operational efficiency and cost-effectiveness.
• Keep a pulse on the local market, tracking and reporting on business trends across local cohorts to better inform the business.
• Export Rivian’s culture and values to our sales locations, teams, and customers, and ensure they are reflected in our operations and team members.
• Collaborate with the Sales & Retail Development and Operations teams to plan and execute activations, events, and strategies that drive brand awareness, traffic, product education, lead generation, demand generation, retention, and conversion.
• Lead the implementation of processes that allow retail associates to seamlessly move a customer through the sales funnel with the help of the digital commerce platform and CRM tools.
• Support various special events and new site openings across the commercial organization as needed
• Uphold site operations and standards for both front of house and back of house.
• Ensure all locations within your location maintain compliance with all local, state, and federal regulations as well as Rivian company policy and procedures.
• Take on additional projects, duties and assignments as required and/or by request from the sales leadership

Qualifications:

• 5+ years of experience in field sales; 2+ field leadership, preferably multi-unit management.
• Retail, experiential/brand marketing, sales, hospitality or similar fields highly preferred; Direct-to-Consumer business model a plus.
• EV Automotive sales experience is a bonus.
• Proven ability to lead and develop a team of field sales employees.
• Ability to work a flexible schedule including nights, weekends and/or holidays; ability and willingness to travel up to 25% based on business needs
• Extensive experience with P&L, POS and CRM software
• Expertise in human resources, including recruiting, hiring, onboarding, payroll, and performance management
• Must have a valid driver’s license in the state of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from) and possess an exceptional driving record; If driver’s license isn’t in the appropriate state, you must be eligible to obtain one within the first 60 days of employment
• No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period. Will be subject to continuous Motor Vehicle Record (MVR) monitoring
• Ability to obtain and maintain local sales licenses if applicable in your state

• Strong analytical skills and proficiency in utilizing sales data and metrics.
• Results-driven with a focus on achieving and exceeding sales targets.
• Excellent written and verbal language skills in English, additional languages a plus
• An obsessive approach to elevating the customer experience and commitment to taking every opportunity to over-deliver when it comes to delighting and interacting with our community
• Possess an entrepreneurial mindset and apply a scrappy and resourceful approach to everything you do. Solve problems and overcome challenges with creativity and ingenuity.
• Ability to build and maintain relationships, solicit cooperation, and achieve results through collaboration while managing multiple projects simultaneously in a fast-paced, high-growth environment. Outstanding verbal and written communication required
• Skilled use of project management tools and well versed in memo and presentation building; Confluence, Smartsheet, and MS Office suite.

• Willingness to work in various working conditions including being in a full service retail center or unpredictable weather conditions
• Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs).
• Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
• Strong understanding of written and spoken English
• Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics

Company Statements:

Equal Opportunity

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