Responsibilities

• Deliver consistently exceptional and elevated customer service to all customers
• Adhere to company uniform and grooming standards
• Serve as the initial point of contact for all resident requests and concerns including in-person, phone, and/or via email
• Utilize property management software (e.g. Appfolio) to assist residents and upper management with daily tasks
• Maintain a clean, organized and presentable working area/desk
• Supervise and coordinate building access to vendors for scheduled work
• Supervise and assist recurring vendors (e.g. security, porters, landscapers, pool service, etc.) to maintain accountability for their assigned duties and ensure high performance levels from all parties
• Stay up-to-date with industry standards, technology and trends
• Stay up-to-date with Fair Housing laws and regulations
• Develop, update and maintain operating systems and checklists to help ensure all facilities are always clean and secure
• Ensure accurate tracking and delivery of packages
• Coordinate reservations for common areas and elevators
• Monitor Emergency Response Systems
• Respond to all emergency situations in a timely manner
• Possible additional responsibilities not listed here

Qualifications

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite or related software.
• Excellent problem-solving and critical thinking skills.
• Must have a positive attitude with the ability to remain flexible and patient.
• Excellent organizational and multitasking skills.
• Excellent administrative skills.

• At least one year of hotel, resort, or apartment guest services experience (preferred).

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

• Excellent Working Environment: Energetic, Ambitious, Passionate
• Great Team Experience
• Regular Team Building Activities
• Free Community Event Entrance
• Leadership Cultivation & Individual Development
• Networking & Resources from External Partners
• Opportunities of Rotation Among Departments & Locations