Assistant Administrative Operations Manager

Who are we:
This position will stay open until filled.

SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.

SSA was built by families, for families, with a family’s sense of love and dedication. We don’t just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve, deserve it.

Position Title: Assistant Administrative Operations Manager

Reports to: Director of Administrative Operations

Responsibilities

• Participates in oversight of new employee orientation inclusive of cashier & applicable position training, audits and all concessions, catering, and retail cash procedures in relation to cash management or as delegated by direct report.
• Communicates quickly and effectively with SSA HQ Team, Director of Audits and Controls, Revenue Reporting Manager, and Management team onsite.
• Remains knowledgeable of and supervises in accordance with all applicable local, state and federal laws.
• Maintain a clean, safe and organized work environment.
• Uphold and demonstrate a working knowledge of company policies and procedures.
• Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
• Assist employees with day-to-day needs (i.e., uniform/badge replacements, paycheck inquiries, resetting Toast logins, etc.).
• Help grow retention/engagement programs in unit.
• Recruit & hire for new talent, onboard and train new team members.
• Assist in the planning of staff socials/volunteer outings/all-staff meetings
• Uphold compliance with State and Federal law, including but not limited to paperwork compliance and labor laws (including updated postings of labor law posters) – maintain knowledge through proactive research and utilizing resources at HQ as necessary
• General upkeep of the People office (organization of filing cabinets, maintain copies of all applicable forms, maintain badge supplies, timely filing, locking the filing cabinet/logging off the computer each night).
• Maintains a secure and safe cash room, managing limited access to only approved personnel by the GM of the location.
• Issue and check-in banks, ensuring sufficient paperwork and daily closing sheets are turned in.
• Manage cash pick-ups, change orders, counting of daily receipts, pulling/closing banks, and resolving discrepancies.
• Contact vendors to reconcile invoice discrepancies, shortages, over shipments or to arrange for emergency shipments or requisitions.
• Ensures all HQ reporting and daily cash office operations are overseen and met by Cash Manager and office team.
• Responsible for supporting all major reporting including, but not limited to the Gross Sales Report, OFR, Trial Balance Reports, and Sales by Stand.
• Support implementation of operational systems, processes and policies in support of organizations mission, business needs, client & SSA expectations.
• Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every employee, guest and client.
• Works quickly and efficiently to reconcile any discrepancies or questions regarding reports and/or balances.
• In the absence of Unit Controller and in times of need assists the business in the performance of their duties.
• Provides branch administrative support in the form of answering telephones and word processing.
• Supports onsite Management team in all administrative duties: training programs, progressive documentation, uniform inventory, and unit communication as necessary.
• Responsible for understanding, navigating and communicating all functionality, needs and maintenance related to the P.O.S. and cash flow systems.
• Establishes and maintains a secure and safe cash room. Managing limited access to only approved personnel by General Manager of location. Keeping all personal items outside of cash room/office.
• Supports unit in being an example for Company & Partner guidelines with regard to Sustainability/Conservation efforts. Displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
• Supports SSA / Partnership in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back.
• Perform other tasks as deemed necessary.

IDEA + Belonging

• Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.
• Focuses on removing barriers and empowering growth and opportunity for team members at all levels.
• Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
• Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back.

Job Requirements

• Developing interpersonal and communication skills, including the ability to articulate to our client, General Manager and HQ personnel.
• Developing leadership skills with an understanding of the importance of team building/development, while fostering partnerships.
• Ability to read, count, and write to accurately complete all documentation and daily paperwork.
• Exceptional problem solving/decision making skills combined with the ability to be organized.
• Demonstrates financial management, organizational and analytical skills.
• Demonstrates the ability to remain flexible in a fast-paced environment.
• Computer knowledge and skill level for basic office functions.
• Ability to work varied hours/days, including nights, weekends and holidays, as needed.

Previous Experience

• Five years cash handling experience a must.
• Two years administrative and/or Cash Room experience preferred.
• Payroll Experience Required
• Serv Safe or Food Handling Certified a plus.
• All education backgrounds accepted, must be 18 or older.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. SSA Group reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments)

SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Compensation and Benefits

• Hourly, Non-Exempt. Pay is based on range in consideration of relevant job experience and certification/education
• Paid Time Off
• Medical | Dental | Vision
• 401 (K) Plan + Match
• Supplemental Insurance
• Training and Career Development
• Parental Leave
• Meal Plan & Employee Discounts
• Pay Range $21.00- $24.00 an hour

All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").

San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.