WELCOME TO BETTER COLLISION CENTERS

A Family Committed to getting “Better Every day”! Better Collision Centers is one of the fastest growing collision repair companies in the United State, with Doubling company revenue each year for the past 4 years and with “hold onto your seat” growth expected to compound this year and every year forward, our team is passionate and committed to our goal of creating a “Better” Experience for our customers, our employees, and our partners!

We invite you to join our team. Better Collision offers a great place to launch and grow careers. As we continue to grow, we have an ever-growing list of career opportunities for you to grow with us.

Better Collision welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.


Job Description:
The Office Coordinator is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative support for the Repair Facility Team.


Pay: $40,000 - $65,000


Key Job Responsibilities

• Ensure consistent execution of our “Better” customer service plan.
• Schedule appointments for vehicle repair using CCC One, schedule and proper scripting. (CCC One is our repair management system)
• Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.
• Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators
• Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.
• Confirms car rental information and updates CCC One with rental car usage information.
• Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

Education and/or Experience Required

• High School Diploma or GED (General Education Diploma)
• Minimum: 1 year experience in a similar role such as administration assistant.
• Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

Required Skills/Abilities

• Ability to function well in a fast paced environment, demonstrating multitasking ability while under pressure.
• Strong attention to detail with a high degree of accuracy.
• Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.

Other Requirements

• Valid driver’s license.

Benefits that help make life “Better”
Better Collision offers the comprehensive benefits you expect from a top industry competitor
including:

• Up to 80 hours of Paid Time Off annually
• 7 paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance
• 401(k) Retirement Plan with company match
• Short-Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Continuing Education Opportunities

About Us
Better Collision has been creating a “Better” experience for our communities for many years and with your help we can do this for many more years to come.
We aim high, encourage, and help one another to achieve extraordinary goals. Whether we win together or we lose together, we take this journey together because we are “Better Together”!