United States Job Openings
Texas Organ Sharing Alliance
Referral Triage Coordinator
FULL TIME
September 14, 2024
JOB SUMMARY: The Referral Triage Coordinator supports the mission, goals, and strategic plan of Texas Organ Sharing Alliance by responding to referral calls, conducting a preliminary screening relating to the identification and documentation of potential donors, evaluating potential organ donor referrals, maximizing medical management in collaboration with the Organ Recovery Coordinators/Specialists (ORC/ORS), Administrator on Call (AOC), Donor Family Services Coordinator, hospital staff, physicians, transplant centers, and TOSAs Medical Director as needed. The RTC must possess a variety of medical and social skills, in addition to the ability to work independently and make critical decisions within a fast paced environment. The Donation Services Center is a 24/7 operation.
WORK SCHEDULE: The Referral Triage Coordinator (RTC) position is a full-time non- exempt fully remote position which shares 12 hour shifts on a rotating schedule with other coordinators.
ESSENTIAL JOB FUNCTIONS:
- Triages organ, tissue, and eye referrals in a manner that demonstrates quality customer service.
- Evaluates medical suitability of potential organ and/or tissue donors, utilizing information from medical records, history and physical examination, and current health status.
- Maintains electronic medical record (EMR) access to all available hospitals.
- Collaborates with physicians and other hospital staff to develop plan for referral management from initial referral through declaration of death or Donation after Circulatory Death (DCD) evaluation.
- Demonstrates an understanding of the legal and hospital requirements for declaration of death and organ donation.
- Identifies the patients legal next-of-kin in accordance with state and Uniform Anatomical Gift Act (UAGA) statutes.
- Within established guidelines, coordinates and maximizes medical management with the hospital staff, consulting physicians, TOSA staff, and transplant centers in order to ensure optimal outcomes for donor families and recipients.
- Collaborates with the AOC to dispatch staff onsite for referral and family approaches.
- Establishes and maintains effective working relationships with all levels of TOSA staff, hospital staff, and transplant center staff.
- Acts as liaison to Tissue/Eye agencies regarding donation and donor family requests and dynamics.
- Documents complete, accurate, and timely information of referral and donor related activities in the confidential donor record, forms, and database according to established policies and procedures.
- Consults TOSAs Medical Director and AOC according to established policies and procedures.
- Participates in education and training programs for hospitals, transplant programs, and the public.
- Ensures compliance with TOSAs Safety, Quality, and Multicultural Organizational Plans.
- Performs other duties as required.
- Medical professional certification or Associates degree, with a minimum 1 year of professional experience.
- Must be well versed in medical terminology .
- Must have internet speed of 50 MBS or higher.
- Must have professional wok environment.
- Demonstrates teamwork, clinical, analytical, organizational, and communication skills in a fast pacedenvironment.
- Working knowledge of standard office equipment (computer/fax/copier).
- A physical requirement for the ability to lift at least 50lbs.
- Maintaining confidentiality regarding all donor information.
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