• Answering multiple and varied inbound phone calls from business clients
• Resolving account, billing, and payment inquiries
• Establishing and growing professional, positive relationships with Spectrum customers
• Reviewing and explaining products and services while creating best-in-class customer experiences
• Representing a Fortune 100 company with professionalism and courtesy

• Education: High school diploma or equivalent
• Schedule: Ability to work a variety of schedules including nights and weekends
• Language: Ability to read, write, speak and understand English

• Experience: 6+ months of billing customer support experience; 1+ year heavy volume phone experience in a call center or customer service capacity
• Technical Skills: MS Office, computer skills
• Skills: Communication, organization, time management, typing, customer service
• Abilities: Problem-solving, professionalism, multi-tasking, resilience

• Supportive Teams: Learn from managers and work with team-oriented colleagues who want you to grow and succeed
• Competitive Pay: Generous $20 per hour starting pay
• Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company
• Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
• Total Rewards: Our comprehensive benefits are among the best in the industry

CCM118 2024-38406 2024

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.