Position Summary: Orlando Health Medical Group Patient Portal Technical Support Department



Position Summary:
This role is specific to Orlando Health My Chart Patient Portal tech support team. The tech support team helps patients and team members interfacing with the online web portal for health records. Responsibilities include answering incoming phone calls, responding to incoming emails, completing daily reports and other assigned tasks. Experience with providing technical support is preferred. Comfortable with working in a multi-tasking environment. Regularly communicates with team and takes a proactive role in problem resolution and troubleshooting


Orlando Health offers a great benefits package that includes:


Medical, Dental, Vison
403(b) Retirment Savings Plan
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Paid Time Off (Up to 5 weeks to start)
Life Insurance
Extended Leave Plan (ELP)
Family Care (child care, elder care, pet care)
Paid Parental Leave
Pet Insurance
Car Insurance


100% PAID Tuition as well as tuition reimbursment & monthly payments to help pay down any graduated school debt


ALL benefits start day one
Responsibilities: Essential Functions

• Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
• Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
• Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times.
• Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy
• Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources.
• Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry.
• Maintains basic understanding of the medical needs during the screening process for scheduling an appointment.
• Consistently reviews the schedules daily and communicates all changes to appropriate staff.
• Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health.
• Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary.
• Identifies customer service issues and resolves or initiates necessary follow-up.
• Adheres to all portions of the Orlando Health Professional Appearance Policy at all times.
• Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Qualifications: Education/Training

• High school graduate or equivalent.
• Must complete Orlando Health medical terminology course within 90 days of hire.

Licensure/Certification

• None.

Experience

• One (1) year of retail, customer service or health care.
• Computer experience required.