United States Job Openings

Sunseeker Florida, Inc.

Special Events & Dining Coordinator

Charlotte Harbor

FULL TIME

September 12, 2024

Sunseeker Resort Charlotte Harbor is currently searching for a Special Events & Dining Coordinator!
The Special Events & Dining Coordinator is responsible for coordinating social event business while maximizing the event spaces identified in the Restaurant Outlets and additional Event Spaces to meet/exceed sales goals. This person will have a thorough knowledge of the practices and procedures of food & beverage, restaurant operations, events, sales, service and hospitality professions; effective communication skills, ability to negotiate, influence and sell professionals and/or prospective hotel guests.
All duties are performed in accordance with department and Sunseeker Resorts policies, practices and procedures.

Job Duties

Proactively pursues leads and existing accounts through calls, site inspections and written communication
Possesses organizational skills, excellent written and verbal communications, a guest service focus, a team orientation and a passion for sales. In addition to selling skills, creativity, motivation and dedication is required for this position
Communicates clearly with Director of Special Events & Dining to ensure event standards are met
Present the restaurant, its menu, and the Private Dining experience in the best possible way, while matching the Sunseeker experience with the Guest’s needs and wants.
Coordinates efforts with Marketing and additional resort departments to continue to secure business.
Establishes account information and calls on major contacts (personally or phone) and continually promotes the property
Ensures all social restaurant agreements entered with the clients are communicated to other departments to assure guest satisfaction
Conducts tours of the Hotel Restaurant event spaces; entertains qualified potential clients in accordance with company and property policies and procedures
Always maintains a professional image, responds quickly to guest requests in a friendly manner, and follows up to ensure guest satisfaction
Communicates regularly with key customers, social contacts, vendors and other industry support to ensure contract fulfillment of events.
Utilizes creative skills to provide innovative set-ups and functions for groups
Drives customer/guest loyalty by delivering service excellence throughout each customer/guest experience
Partners with clients through planning and execution phases of event details in order to ensure a seamless and exceptional guest experience resulting in compete satisfaction and repeat business.
Create ways to further enrich the guest experience by communicating with Director of Special Events & Dining to continuously review, implement and refine procedures to ensure every opportunity to offer extraordinary guest experiences while maintaining a culture of smiles, retention of luxury standards
Proactively seek guest feedback
Manage guest requests and immediately report all complaints to Director of Special Events & Dining to resolve issues immediately and follow up to ensure the guest’s satisfaction
Develop collaborative relationships and synergy with other departments such as Restaurant Operations, Convention Sales & Services, Catering, Facilities, Security, Front Services, Front Office, F&B, Golf Course and Executive Offices
Ensure all accounting matters are handled in compliance with company policy
Perform other functions as needed

Minimum Requirements
Combination of Education and Experience will be considered. Sunseeker Resorts performs criminal background checks on all candidates. Candidates will need to be authorized to work in the US as defined by the Immigration Act of 1986. Sunseeker Resorts uses E-Verify to confirm the eligibility of all newly hired employees to work in the United States. For more details on E-Verify visit e-verify.gov.

High School Diploma, GED, or equivalent
Minimum of 1 year of outside sales experience
Minimum of 1 year of restaurant operations, hospitality, event planning or event marketing experience.
Experience working with Restaurant and Booking software
Previous hotel or resort experience highly preferred

Other Minimum Requirements

Working knowledge of Microsoft Office
Experience with Hotel Sales, Catering and Restaurant computer systems preferred.
Excellent time management skills
Excellent customer service skills
Excellent organizational, analytical and project management skills, with particular attention to quality and detail
Financial and/or Business Management Skills
Ability to work varied shifts, including weekends and holidays
Ability to function well under pressure, manage multiple priorities, and meet established deadlines
Ability to collaborate and work effectively with many personalities
Ability to communicate and respond to clients within specified timeframe.
Must possess mature personal discretion and sound judgment
Strong leadership abilities, superior problem solving and decision-making skills
Interpersonal skills to deal effectively with all business contacts
Professional appearance and demeanor

Sunseeker Resorts is an Equal Opportunity Employer (EOE) and is committed to creating a diverse workplace environment. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information or any other characteristic protected by applicable federal, state or local laws and ordinances.

For more information, see www.sunseekerresorts.com

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