Center 2 (19050), United States of America, Mc Lean, Virginia
Sr. Manager - Process Management, BCR & CRP (Hybrid)
Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.

As a Senior Manager of Process Management, you will lead a team of process managers in delivering flawlessly executed processes that improve business efficiency and drive results. You will create and modify processes while collaborating with smart and passionate leaders to influence results that have a direct impact on the company’s bottom line. You will monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each and every time.

We are seeking dedicated, disciplined, process professionals who excel in a team environment and are experts in process improvement. This individual will have demonstrated that they can improve company processes in the past, resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate a team in delivering flawless execution of process improvement projects.

Key Responsibilities:

• Driving well managed to ensure proper processes and controls are designed, aligned and maintained with Enterprise standards.
  
• Ensure appropriate management and awareness of key well managed efforts impacting Bank Customer Resiliency, SCRA, Bankruptcy and Credit Bureau Reporting
  
• Coordinate alignment between multiple up and down stream stakeholder groups across all Capital One businesses and second / third line risk and audit teams
  
• Lead end-to-end delivery and process transformation for Bank Customer Resiliency, SCRA, Bankruptcy and Credit Bureau Reporting
  
• Drive business processes forward, toward an end-state risk oriented / destination
  
• Identify initiatives required to get from the current state to the end state
  
• Organize initiatives for each business process spanning all teams supporting the process, including product teams
  
• Recommend prioritization/sequencing of initiatives
  
• Deliver high impact initiatives, including definition, scoping, design, planning, development, launch, and monitoring
  
• Ensure all processes meet process management standards, including those for critical business processes
  
• Identifying root causes of risk issues and events to drive process improvements mitigating these risks
  

Location: This role is hybrid, based in Richmond, VA, Mc Lean, VA, or Wilmington, DE. There is a weekly in-office requirement.

Basic Qualifications:

• High school diploma, GED or equivalent certification
  
• At least 2 years of experience in Process management
  
• At least 2 years of experience in People management
  
• At least 3 years of experience in Vendor or Relationship Management
  

Preferred Qualifications:

• At least 5 years of experience in Process management
  
• At least 5 years of experience in Project management
  
• At least 5 years of experience in People management
  
• At least 5 years of experience in Vendor or Relationship Management
  

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at Recruiting Accommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).