Mô tả công việc

• Help members, families, and providers understand healthcare benefits and plans, explaining them clearly via phone, email, or in person.
• Solve members issues by finding the cause and explaining the solution. Escalate complex problems to management when needed.
• Participate in calls to help retain members.
• Follow policies and suggest improvements for smoother operations, actively engaging in meetings and training.
• Comply with all healthcare regulations and maintain confidentiality.
• Accurately document member interactions in the system.
• Be open to regular feedback and coaching for improvement.
• Perform other tasks as needed.

Yêu cầu ứng viên

Education and Experience:

• Diploma, college, or university degree required
• 2+ years of customer service experience preferred
• Experience in healthcare management or call center settings is highly valued

Skills:

• For Customer Service (Cantonese/ Mandarin/ Korean): Basic English communications skills and either one of the languages: Cantonese, Mandarin, Vietnamese, Korean, may be required.
• For Customer Service English: Great English is required
• Exceptional customer service skills, including verbal and written communication
• Strong active listening skills
• Ability to collaborate and be a team player
• Must be a quick learner
• Ability to remain calm and courteous when handling upset members and offering solutions to their problems and knowing when to escalate the call
• Ability to listen, talk, and type at the same time.
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Type 40 wpm. 60 wpm preferred
• Familiarity with Centers for Medicare and Medicaid Services (CMS) regulations is highly preferred

This position involves direct interaction with clients in the US, requiring work hours to align with the US time zone.

• The shift runs from 8 PM to 8 AM (GMT+7), Monday through Sunday.
• You will be scheduled for 8-hour shifts, working 5 days per week, with 2 days off each week.

Quyền lợi

We treat people fairly and with dignity, keeping a healthy perspective about life and work and fostering a positive and enjoyable work environment with appealing benefits as below:

• Attractive salary, sign-on bonus and performance bonus at the end of the project
• Professional working environment

Địa chỉ

Innovature Consulting Co., Ltd
9 Đoàn Văn Bơ, Quận 4, Thành phố Hồ Chí Minh