Microsoft Dynamics 365 is a cloud-based suite of business applications that empowers organizations to streamline their operations, improve customer engagement, and make data-driven decisions. It includes modules for Sales, Customer Service, Field Service, Finance, Supply Chain Management, and more.
We're seeking a talented Technical Support Engineer to join our growing team! In this role, you'll leverage your expertise in Dynamics 365 to troubleshoot and resolve customer issues, ensuring a smooth and successful user experience.
You will:

• Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
• Resolves or escalates multiple and varied customer issues. Documents technical work and research.
• Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
• Identifies potential defects and escalates to more senior engineers to resolve.
• Uses automated tools to deliver solutions for a wide range of issues.
• Provides feedback on how to improve automated tools.
• Follows processes provided by the business

Our ideal candidates:

• Proficient in English (4 skills)
• Available to work night shifts (on-site at the company, shift hours: 20:00 - 5:00 or 23:00 - 8:00)
• Freshers are welcome with a good learning ability and working attitude
• Experience/Knowledge in IT industry skills is a must
• Customer service mindset

Why US?

• Competitive salary depending on experience (For junior-level positions, the gross salary ranges from 20 to 22 million, plus, the night shift allowance may lead to a gross monthly salary of over 25 million, depending on your performance in the interview. For senior-level positions, the salary is open to negotiation)
• Salary at 100% during the probationary period
• Training will be offered
• Full working equipment will be provided
• 90% contribution of the gross salary to social insurance
• 12 days of annual leave, 8 days of sick leave
• 30% allowance on gross salary (If the working hours fall between 22:00 and 6:00, they can be counted toward the night shift allowance) + PVI insurance + 500,000 VND food allowance for employees working night shift
• Annual Health Checkup

Job Type: Full-time
Pay: 20,000,000₫ - 26,000,000₫ per month