Ho Chi Minh - Vietnam / Onsite IT Closing date: 30.11.2024

Job Description

• Interact with customers (internal/external) and stakeholders, provide recommendations and inputs when needed.

• Support the end users to troubleshoot the IT-related issues on their computers, including hardware, OS and applications and simple network configurations

• Ensure the team to log and follow up with other IT teams to support calls and tickets until resolve.

• Provide guidance to users on internal systems, software and applications.

• Deploy/install, maintain, upgrade IT equipment and standard applications.

• Perform diagnostic tests, modify or repair computer hardware, including PC, printer, data projector and peripherals.

• Perform other tasks assigned by line manager.

• Monitor, analyze and improve the supporting service, SLA, Ticket Management Process.

Qualifications

• Good English communications

• Has 3+ years’ experience in Help Desk/ Support

• Has the ability to lead technical approaches is a plus

• Has experience in team management is a plus

• Bachelor or equivalent degree in computer science

• Passionate of learning, sense of urgency, and detailed

• Time management skills

• Ability to work independently

• Have the sense of critical thinking

• Passion, Adaptive and Enthusiasm.