Responsibilities:

• Thoroughly understand client's Direct order-to-cash procedures in the US and Canada and provide global transactional support to ensure every customer gets serviced as soon as possible, no matter where they are located
• Client's Direct order-to-cash transaction processing and digital support
• Review and process client's Direct orders while ensuring the transaction is ready for fulfillment
• Manage the order flow process from the time of order submission until the order arrives on the farm
• Provide Direct order processing assistance to customers and the sales team
• Seek record-breaking transaction times at every opportunity with the goal of minimizing customer effort and maximizing the customer experience
• Facilitate ongoing verification process for any necessary documentation to complete the order-to-cash process
• Full understanding of client's product offerings and programs
• Champion outside-the-box solutions to minimize customer effort
• Assist with processes beyond the transactions when requested (returns, exchanges, etc.)
• Additional tasks and responsibilities as assigned

Requirements and Qualification:

• Ability to solve complex issues as close to the customer as possible
• Comfortable using technology products/services
• Analytical in nature; motivated by using data to draw conclusions and take action to support a cause
• Proven ability to excel in a self-guided, independent work environment
• A true team player able to effectively balance/manage multiple work streams at any given time
• A willingness to work in a fast-paced, transparent, ever-changing, and competitive environment
• Understanding the seasonality the agriculture industry can bring to the role
• Ability to work autonomously and strive to hit measured KPIs
• Precision and detail oriented focus while managing against deadlines

Preferred Skills:

• Experience with CRM or ERP software systems (Net Suite, Salesforce)
• Proficient in Google Suite applications
• Previous order processing or transaction management experience
• Exposure to agriculture and farming; a desire to put the farmer first and to go the extra mile to provide the customer with a best-in-class experience