Australia Job Openings
PWC Australia
BD Knowledge Manager
Sydney
FULL TIME & PART TIME & CONTRACT
November 4, 2024
All Locations- Full Time/Part Time- Hybrid - Manager or Senior Manager
Our Clients & Markets team plays a crucial role in driving growth and enhancing client experience. We ensure high quality service delivery and client satisfaction, blending technical skills and strategy to advise our internal functions and teams with spectacular results. We’re looking for a BD Knowledge Manager to support our firm to win in the market by managing and optimising the firm’s business development knowledge infrastructure and overseeing the operation and performance of the offshore account management team.
With new problems to solve, you'll have plenty of support and opportunities to grow. We work from anywhere, so your strong communication skills and team ethos will get a workout. You'll learn plenty as you develop and maintain a centralized repository of Pw C best practice business development materials, including case studies, citations, proposals and account management tools and templates in a workplace that’s human-led and tech-enabled.
In this role your key responsibilities will be:
Knowledge Management:
- Develop and maintain a robust proposal and citation database including standard content
- Develop and drive processes and behaviors to ensure these materials are current, relevant, and accessible to client facing staff
- Work with C&M’s AI proposal SME to ensure content is collected and appropriately tagged to feed into an AI proposal tool
- Collate and maintain best practice account management and other pursuit materials, tools and templates to support our professional staff in market
Content Creation and Curation:
- Collaborate with the Australian and global account management and proposal teams to develop or refresh best practice business development tools and templates
Offshore Account Resource Management
- Provide direction, training and support to the firm’s offshore account management team
- Oversee day-to-day operations, ensuring smooth onboarding to new accounts, efficient workflow and productivity
- Identify training needs for the team and connect with the appropriate Clients and Markets SME to provide relevant training sessions
- Prepare and present regular reports on team performance, client satisfaction, and account status.
More About You
- Minimum of 4 years experience in account management, proposal management or knowledge management
- Ideally worked in a professional services environment or within a matrix structure
- Strong project management, communication and presentation skills, with the ability to articulate complex concepts
- Have worked with offshore or third-party support teams
- Self-motivated, detail-oriented, creative and able to manage multi workstream projects
- Highly proficient with digital tools (e.g. Microsoft Office, Google Suite, CRM systems) and an interest in AI
It’s time to move forward. And upward.
You want to grow, reach new heights and move up the corporate ladder.
We’ll give you a career-boosting role that:
- Is strong on growth and reward
- Has competitive and transparent salary packages with the opportunity for yearly bonuses and promotions
- Helps you learn and grow with our internal Academy, study support, and partnerships with Udemy and Coursera
- Provides strong mentors, meaningful work and plenty of networking opportunities
- Gives you the chance to explore, with overseas secondments and our Together Anywhere policy that lets you work up to 4 weeks from anywhere in Australia
We're an inclusive bunch, and we try to make life easier - for our clients, our teams and our communities. If you need reasonable adjustments when applying, just let us know.
Meg Lansang is the Recruitment Manager for the role. As the team experiences high volumes of applications, we appreciate your patience to allow for a timely and fair process for all.
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