Australia Job Openings
Axsys
Community Lead
Melbourne
September 4, 2024
About the Team
ABOUT THE ROLE
You’ll be at the core of crafting a new community space for our SME customers. Your role? It’s going to be a mix of everything—offering hands-on support, producing top-tier content, igniting engaging discussions, and driving critical thinking. As we scale, so will your impact. We’re looking for someone who’s equally at ease rolling up their sleeves and diving into the details of a customer case as they are crafting strategies that turn insights into actions, empowering our teams to harness the power of community to move the needle on their goals faster, with less effort.
THE SKILLS YOU'LL NEED
- People Whisperer: You’re not just good with people—you’re the go-to for understanding what makes them tick. You’ve got a curiosity about connecting, digging deep into motivations, and spinning stories that get folks fired up to join and participate in our community. Background in counselling, education, or communications? Perfect.
- Customer Experience Maestro: Problems? You don’t just solve them—you prevent them. You dive deep into the details, mastering every quirk of the product. You know who to call and when, and you’re a pro at turning complex knowledge into engaging, beautiful customer experiences.
- Data-Driven Storyteller: Numbers don’t lie, and neither, do you. You know what to measure, how to make sense of it, and, most importantly, how to make others care. You’re the one who gets the team excited, weaving data into stories that drive real change in product, support, and success.
- Specialised Savvy: You might not know it all, but you’ve got your superpowers, whether in content creation, Zendesk and CRM wizardry, operations, or service design. Whatever it is, you bring it to the table with a laser focus on building a thriving community that moves the needle for both our members and MYOB.
We are proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.
MYOB are an equal opportunity employer and we champion diversity. Don’t meet every single requirement of this role? Still apply! Research tells us that that women and underrepresented groups are less likely to apply unless they meet every single requirement. At MYOB we believe that the right hire is someone who makes an addition to our culture, rather than someone who fits in and conforms to our status quo. Moving to ‘Culture Add’ means adding team members who not only value MYOBs standards and workplace culture, but also bring an aspect of diversity that positively contributes to MYOB. So, if you’re excited about this role, or about MYOB, we’d still love to hear from you!
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