Australia Job Openings
Hudson Australia
Customer Care Consultant
Melbourne
FULL TIME
October 15, 2024
Role: Customer Care Consultant
Eligibility: Australian Citizens or Permanent Residents only
Hours: Anticipated 38 hours per week - 4 rosters - Adelaide: 7:30 am to 6:30 pm - Melbourne 8 am to 7 pm
Position Type: Permanent
Start Date: 11th November
Location: Melbourne CBD and Adelaide CBD with WFH opportunity 3x days per week
About the company:
Our client, a leading salary packaging provider in Australia, specializes in offering workplace benefits that deliver genuine tax savings, empowering customers to maximize their financial resources.
About the role:
As a Customer Care Consultant, you'll be the go-to person for customers, providing top-tier service across various platforms.
Your role will include answering inquiries, resolving concerns, and educating customers on how to maximize their benefits through salary packaging.
You will be responsible for:
- Answering customer enquiries in a courteous and professional manner on the first call where possible to deliver an efficient, accurate and enthusiastic customer experience both inbound and outbound.
- Help customers discover extra products to maximize their salary benefits
- Investigate customer complaints and provide resolution where possible, before escalating.
- Proactively assess the health of a customer account ensuring where appropriate solutions are implemented to ensure customers are receiving the maximum salary packaging benefits
- Guide customers through using the self-service portal and assist with account changes and basic tax-related inquiries (we'll provide training!)
- Focus on Net Promoter Score by delivering high quality customer service on every customer interaction.
About you:
We're seeking proactive team players with a passion for helping others. You'll thrive in this role if you're great at multitasking, have an eye for detail, and enjoy connecting with people over the phone.
You will have:
- Prior experience in customer service roles is essential
- Experience in a call centre would be highly beneficial
- Ability to hit multiple KPIs
- Excellent communication skills, both written and verbal
- Confidence in explaining financial concepts and helping customers understand their options
- A knack for building rapport and upselling products where relevant
- Tech-savvy and comfortable navigating different systems
- Sharp data entry skills and an eye for accuracy Knowledge and understanding of Fringe Benefits Tax or Knowledge in salary packaging - would be highly regarded
Why Join?
- Be part of a fun and energetic team with plenty of room to grow
- Play a key role in helping customers maximize their financial benefits
- Learn valuable skills in finance, tax, and customer support
- Hybrid work options available
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