Australia Job Openings

Probe CX

Customer Experience Agent

Melbourne

PART TIME

October 11, 2024

About Us

At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
Our people are passionate, dedicated, adaptable and not afraid to have a bit of fun. If you're looking for a diverse team driven by strong, approachable leaders in a fun and dynamic environment, we can't wait to hear from you.

In this role, you will be working on behalf of one of Australia's most prestigious retailers managing a range of customer enquiries in relation to product information, product deliveries, click & collect, online shopping, gift registries, gift cards as well as the client's Rewards program. You will be required to liaise with stores, internal departments, and delivery partners to solve customers' enquiries and to delight along the way.

Key Details

Multiple start dates commencing 4th November 2024.
Full time (38 hrs per week) and Casual roles available.
Open 7 days and operating Monday to Friday 9am - 6pm and Saturday and Sunday 10am - 5pm on a rotating roster. Shifts available across all days giving you flexibility!
Currently working within a hybrid model. Training to be conducted onsite (Melb CBD) with a view to move to a flexible work scenario upon reaching competency.
Benefits Include: access to staff benefits, flexible working arrangements/hours, 24/7 access to a trusted well being and safety support app.

Key Responsibilities

Manage calls, email and live chat queries from customers.
Provide customers with informed product and service information and use consultative sales techniques to assist the customer’s purchase/enquiry in one phone call.
Always apply first call resolution techniques to resolve customer enquiries effectively and efficiently.
Achieve daily productivity, KPI’s and AHT targets.

Skills & Experience

Excellent communication and listening skills, with the ability to communicate with and relate to a wide range of people through verbal and written methods.
Confidence in dealing with objections and quickly building rapport with customers.
Experienced in utilising multiple systems including CRM systems.
Previous customer service experience preferred.

To work from home you will need:

Windows 10 based PC Monitor/Laptop
i5 processor and 8GB RAM or equivalent
Anti-Virus installed and Windows Defender
Reliable high speed internet connection - no hot spotting or tethering
Headset with a microphone

If you feel like this could be the right role for you, apply now.

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