Australia Job Openings
Probe CX
Customer Experience Agent
Melbourne
PART TIME
October 11, 2024
At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
Our people are passionate, dedicated, adaptable and not afraid to have a bit of fun. If you're looking for a diverse team driven by strong, approachable leaders in a fun and dynamic environment, we can't wait to hear from you.
In this role, you will be working on behalf of one of Australia's most prestigious retailers managing a range of customer enquiries in relation to product information, product deliveries, click & collect, online shopping, gift registries, gift cards as well as the client's Rewards program. You will be required to liaise with stores, internal departments, and delivery partners to solve customers' enquiries and to delight along the way.
Key Details
-
Multiple start dates commencing 4th November 2024.
-
Full time (38 hrs per week) and Casual roles available.
-
Open 7 days and operating Monday to Friday 9am - 6pm and Saturday and Sunday 10am - 5pm on a rotating roster. Shifts available across all days giving you flexibility!
-
Currently working within a hybrid model. Training to be conducted onsite (Melb CBD) with a view to move to a flexible work scenario upon reaching competency.
-
Benefits Include: access to staff benefits, flexible working arrangements/hours, 24/7 access to a trusted well being and safety support app.
Key Responsibilities
-
Manage calls, email and live chat queries from customers.
-
Provide customers with informed product and service information and use consultative sales techniques to assist the customer’s purchase/enquiry in one phone call.
-
Always apply first call resolution techniques to resolve customer enquiries effectively and efficiently.
-
Achieve daily productivity, KPI’s and AHT targets.
Skills & Experience
-
Excellent communication and listening skills, with the ability to communicate with and relate to a wide range of people through verbal and written methods.
-
Confidence in dealing with objections and quickly building rapport with customers.
-
Experienced in utilising multiple systems including CRM systems.
-
Previous customer service experience preferred.
-
Windows 10 based PC Monitor/Laptop
-
i5 processor and 8GB RAM or equivalent
-
Anti-Virus installed and Windows Defender
-
Reliable high speed internet connection - no hot spotting or tethering
-
Headset with a microphone
If you feel like this could be the right role for you, apply now.
New Job Alerts
Eastern Health
Clinical Risk Manager Medication Safety & Senior Pharmacist QUM
Box Hill
FULL TIME
November 19, 2024
View Job Description
Eastern Health
Deputy Clinical Director Spectrum
Richmond
FULL TIME
November 19, 2024
View Job Description
Epworth Healthcare
Senior Mental Health Intake Clinician - Psych / OT / SW / Mental Health Nursing
Camberwell
CONTRACT
November 19, 2024
View Job Description
Beacon Lighting
Full Time Lighting Designer / Sales Associate
Claremont
FULL TIME
November 19, 2024
View Job Description
Just Better Care
Registered Nurse/Package Manager
Richmond
PART TIME & CONTRACT
November 19, 2024
View Job DescriptionIrises Support Services
Occupational Therapist
Essendon
FULL TIME & PART TIME
November 19, 2024
View Job Description
Looking for similar job?
Crown Equipment
Customer Experience Representative
Smithfield
FULL TIME
September 23, 2024
View Job Description
Amazon Web Services Australia Pty Ltd
Customer Solution Manager, Financial Services
Sydney
FULL TIME
September 23, 2024
View Job Description
Repco
Customer Development Manager Repco - Mildura Region
Mildura
FULL TIME
September 23, 2024
View Job Description
CAVOS PRODUCTS
Customer Service Officer Padstow
Padstow
FULL TIME & PART TIME & CONTRACT
September 22, 2024
View Job DescriptionSee What’s New: Probe CX Job Opportunities
Probe CX
Customer Service Agent - Casual - Work From Home
Victoria
PART TIME
October 11, 2024
View Job DescriptionNew Job Alerts
Eastern Health
Clinical Risk Manager Medication Safety & Senior Pharmacist QUM
Box Hill
FULL TIME
November 19, 2024
View Job Description
Eastern Health
Deputy Clinical Director Spectrum
Richmond
FULL TIME
November 19, 2024
View Job Description
Epworth Healthcare
Senior Mental Health Intake Clinician - Psych / OT / SW / Mental Health Nursing
Camberwell
CONTRACT
November 19, 2024
View Job Description
Beacon Lighting
Full Time Lighting Designer / Sales Associate
Claremont
FULL TIME
November 19, 2024
View Job Description
Just Better Care
Registered Nurse/Package Manager
Richmond
PART TIME & CONTRACT
November 19, 2024
View Job DescriptionIrises Support Services
Occupational Therapist
Essendon
FULL TIME & PART TIME
November 19, 2024
View Job Description