About the role

In this role, you will handle inbound and outbound calls from customers or online shoppers, resolve their inquiries, and update customer accounts after each interaction. You will coordinate with stores and CSAs for order deliveries, assist stores and drivers with their questions, and occasionally make outbound calls for delivery coordination. Additionally, you will send follow-up emails to stores, process B2B requests, manage emails in the Customer Care and Priority inbox, and escalate critical issues to management when needed.

Key Details

• Paid Training
  
• Commencing 11th November 2024
  
• Multiple Casual Positions Available
  
• Enjoy rotating rosters between Monday to Friday from 6am - 12am and weekends from 7am - 10pm
  
• Ideal for those seeking diverse work schedules.
  
• Full work rights to work within Australia for at least 12 months
  
• You will be required to complete a National Police Clearance
  

To be successful in this role, you will need to:

• Build strong client relationships through effective phone communication and timely responses.
  
• Follow strict compliance regulations to maintain standards.
  
• Consistently deliver exceptional customer service experiences.
  

Culture & Benefits

• Hourly rate plus On-Target Earnings (OTE) based on meeting Key Performance Indicators (KPIs).
  
• Continuous coaching and support to enhance personal and professional growth.
  
• Abundant pathways for progression.
  
• Inclusive and vibrant team culture that values everyone's uniqueness.
  
• Unlimited 24/7 access to a dependable mental health and well-being platform
  

Our promise to you:

There is no rule that says that work can’t be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We’re committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do

Apply now to be considered!