Title: Customer Service Team Member

Location:Ringwood East, VIC, AU, 3135

Job Posting Date: 20 Nov 2024

Customer Service Team Member

• Permanent Part Time | Experience work-life balance
  

• Business Service Centre, | Box Hill and Maroondah Hospitals
  

• For a great place to learn and work GO EAST!
  
  

Eastern Health
Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical, and general healthcare services and have a proud history of serving a diverse community.


Our Healthier Together promise underpins our strategic plan – which is to serve the growing and changing needs of our community and to care about and develop our staff. We believe our people make the difference.

About the role
An opportunity exists for a customer service team member to join the Business Service Centre on a Permanent Part Time basis, you will ideally have experience in the healthcare environment in a customer facing reception/administration role.
Eastern Health provides the largest range of public healthcare services for the communities of Melbourne’s east and outer east.

This role is predominately for overnight shifts at Maroondah Hospital Reception as below:

Week 1 & 3
Tuesday: 2300-0700
Wednesday: 2300 - 0700
Saturday: 2300 - 0700
Sunday: 2300-0700

Week 2 & 4
Tuesday: 2300 - 0700
Sunday: 2300-0700

Eastern Health operates from many different locations, our largest sites include Angliss Hospital, Box Hill Hospital, Healesville and District Hospital, Maroondah Hospital, Peter James Centre, Turning Point Alcohol and Drug Centre, Wantirna Health, Yarra Ranges Health, Yarra Valley Community Health.

The Business Service Centre provides 24/7 face to face, telephone, and email customer service to both internal and external stakeholders. As the first point of contact for both Box Hill Hospital and Maroondah Hospitals the Business Service Centre team maintain a welcoming and friendly presence at the Main Reception desk for visitors and patients utilising Eastern Health’s services. The Business Service Centre is responsible for many key systems and processes across the health service, providing a help desk function for staff and patients. You will be working with a friendly and supportive team to provide exceptional customer service, respond to various requests or system faults and complete day to day administrative tasks.

About you
To be successful in this role you will possess:

• Exceptional customer service skills and previous experience in a customer service role
  

• An interest in healthcare, previous experience in the health environment would be advantageous but not essential
  

• A team focus with the ability to work well as part of a diverse team
  

• Strong computer skills
  

• An eagerness to learn and develop your skills
  

• Flexibility to work additional hours would be beneficial
  

• Excellent communication and organisational skills
  

• Extremely reliable with a strong work ethic
  
  

Vaccination against infectious disease is a mandatory requirement of this role. An offer of employment is conditional on you providing evidence that you are currently vaccinated against COVID-19 with booster & Influenza, prior to commencing employment.

What we offer
Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here!

• Diverse and engaging career opportunities
  

• Friendly & supportive team
  

• Flexible working hours
  

• Salary packaging options
  

• Career progression in our teaching hospitals
  
  

Next Steps
Apply online if you feel we are a good match, you have the skills and qualities to make a difference and are eligible to work in Australia.
We review all applications when we receive them, and we notify unsuccessful candidates.
If you are shortlisted, we will be in touch to arrange an interview, and you must complete a National Police Check (which we will pay for). We will notify unsuccessful candidates.

Good to know:

• We are an equal opportunity employer and actively promote equality for people of all races, ethnicities, gender identities, sexual orientations, and for people living with disability – within the communities we serve and our Eastern Health team.
  

• We provide a culturally safe and welcoming environment for Aboriginal and/or Torres Strait Islander employees.
  

• As a child-safe organisation, we ensure child safety and wellbeing is embedded in our everyday culture.
  

• Vaccination and screening for immunity to vaccine-preventable disease is a mandatory requirement of this role.
  

• Advertising may end before the closing date.
  

• We do not accept recruitment agency application
  

Contact Person: Leilani Humphreys
Contact Number:0422 830 606
Contact Email: leilani.humphreys@easternhealth.org.au
Job Posting End Date: 04/12/2024
Need help submitting your application?
Just contact the Hiring Manager in the advertisement or call the Talent Acquisition Team on (03) 9955 7555 (Option 1)
Our Values in Action:
Respect for all | Safe always | Partnering in care | Learning and improving every day