Employer Engagement Consultant

About Cbus
Created by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning fund we've been recognised for the benefits provided to our members and our innovative investment approach. All while staying committed to our member first ethos as a proud Industry Fund.

About the role
The Employer Engagement and Live Chat Consultant is responsible for servicing and retaining Cbus employers by creating and building strong interpersonal relationships that support the employer experience growth and retention strategy and providing exceptional customer service on the web chat, over the phone or face-to-face.
Day to day, you can expect to -

• Handle incoming service inquiries and participate in outbound campaigns to promote Cbus products, services, and opportunities.
• Manage and resolve inquiries from live chat, and referrals, following top-tier service procedures.
• Respond quickly and accurately to members and employers, providing solutions that make them feel valued and in line with our quality standards.
• Actively spot and act on opportunities, ensuring all leads and referrals are addressed promptly to meet employer expectations.
• Professionally handle and escalate any issues or complaints, ensuring a smooth and respectful process.
• Contribute ideas to improve processes, reducing unnecessary steps and increasing efficiency across the business.
• Stay compliant with all relevant laws, regulations, and company policies.
• Support our Member and Employer service teams to help members achieve their retirement goals.

As a preference you have our RG 146 accreditation or are willing to complete accreditation on commencement of the role. You have experience working in a complex service environment. Previous experience using live/web chat will be beneficial. You have excellent people skills and can build good working relationships with both customers and stakeholders.

Please note this role will be responsible for delivering general financial information in relation to superannuation under the United Super Pty Ltd AFS License.

Belong at Cbus
We value difference, and embrace people with diverse backgrounds, experiences, gender identities, abilities and thinking styles. We believe that, with diversity of perspectives and experiences, you get better teams and outcomes. We're looking for people of all genders, races, nationalities, orientations and of all abilities to join us.

We're keen to hear from you
If you've read through the requirements of this role and you feel like you haven't fully met the criteria, we would still encourage you to apply. We're aware of accessibility barriers when it comes to applying for a job and we want to help. If you require assistance with your application, please contact our Talent Acquisition Team via careers@cbussuper.com.au

Like to know more about working with Cbus? Listen to some of our videos with members of the Cbus team on our website, cbussuper.com.au/careers

Applications Close: 25th September, interviews may commence earlier
This position is full-time 11 month maximum term contract role, based in Melbourne.
All applicants must have working rights in Australia to be considered.

Agencies, please note: All Cbus vacancies are managed by our internal Talent Acquisition Team. Should external assistance be required we will reach out to our preferred agency partners, Thank you.

Job ID 4276138