Position is located in Brisbane and the successful candidate will need to enter into a Flexible Work Arrangement upon commencement to reflect the office location you are seeking to work from. If working from a regional office, travel to the Brisbane office will be required regularly (frequency to be negotiated with successful candidate) to fulfil operational business needs.

Key Outcomes and Accountabilities
In this role, you will assess and prioritise complaints and referrals, liaising with complainants, licensees, accountants, and stakeholders. You will assist with proactive financial assessments to determine if QBCC licensees meet the Minimum Financial Requirements, provide recommendations on compliance, and report on assessment outcomes. Additionally, you will support the Financial Assessment Unit during audits, offer guidance on licensing financial requirements, and deliver exceptional customer service.
Candidate Attributes
We seek candidates who can effectively manage cases through research, decision-making, planning, and report writing. Strong skills in interpreting legislation and policy, along with communication and problem-solving abilities, are essential for promoting quality customer service. Collaboration within the team to achieve outcomes and maintain effective work relationships is crucial. Knowledge of accounting concepts is highly desirable.

How to apply
Before you submit your application please read the attached applicant information document noting in particular that QBCC cant employ anyone who is on a visa.

Please submit:

• Your resume and include the names and contact details of two referees who have a thorough knowledge of your work performance and conduct, it is preferable to include your current and previous supervisor.
• A cover letter (maximum of two pages) telling us why you are interested in this role and how your skills, knowledge and experience complement this role. This should not be a repeat of your resume but rather your opportunity to tell us how you meet the required competencies.This work is licensed under a Creative Commons Attribution 3.0 Australia License.