Australia Job Openings

Kogan People Solutions - recruiters

Helpdesk Operator

Port Melbourne

FULL TIME

October 18, 2024

About our client:
Since May 2011, our client has supported leading global enterprises by delivering top-notch outcomes for their clients, employees, and partners. They specialize in Network Solutions, including Consulting, Designing, Implementing, Training, and Support for Communication and CX Management Solutions. The team of over 500 skilled professionals serves numerous clients worldwide, including Fortune 100 and Fortune 500 companies. They partner with leading innovative organizations to provide end-to-end, reliable Communication & Network Solutions. As they grow, Kogan People Solutions are working with them as they seek a personable, patient and professional person to work in the ICT Help Desk. It's a full time job, and ongoing.
Key Responsibilities:

Providing technical support and assistance to clients via phone, email, or chat.
Troubleshooting and resolving network, communication, and CX management issues.
Escalating complex issues to higher-level support teams when necessary.
Documenting and tracking incidents, solutions, and ongoing activities in a help desk management system.
Ensuring timely and effective resolution of customer queries.
Maintaining a high level of customer satisfaction through effective communication and follow-up.

Requirements:

Relevant diploma (or better) in an appropriate field of study or agreed substitute
Proven experience (at least 2 to 3 years or more) as a Help Desk Operator or in a similar technical support role.
Strong knowledge of network and communication solutions.
Excellent problem-solving and troubleshooting skills.
Ability to manage multiple tasks and prioritize effectively.
Strong written and verbal communication skills.
Familiarity with help desk management software.
Relevant certifications in network or communication solutions are a plus.
Unrestricted rights to work full time in Australia

Preferred:

Experience in supporting Fortune 100 and Fortune 500 companies.
Additional training or qualifications in CX management solutions.

Why Join our client?:

Competitive salary and benefits package.
Supportive and collaborative work environment.
Opportunities for professional development and career advancement.
Be part of a dynamic team serving top-tier global clients

Applications
Please respond to the recruiters using the facilities on this site, and ensure you attach your updated CV.
Kogan People Solutions are grateful for all applications, but kindly note that they will only respond to shortlisted applicants.
Kogan People Solutions – recruitment excellence
Job Types: Full-time, Permanent
Pay: $70,000.00 – $80,000.00 per year
Benefits:

Employee mentoring program
Maternity leave
Parental leave
Professional development assistance

Schedule:

Evening shift
Monday to Friday
Rotating roster
Weekend availability

Application Question(s):

Kindly note the working rights requirement. Are you an Australian Citizen or Permanent Resident? If not, please advise how you meet the working rights thresholds mentioned in our listing. For example, your visa details which entitle you to your permanent working rights, Thank you!

Experience:

Similar professional IT Help Desk: 2 years (Required)

Work Authorisation:

Australia (Required)

Work Location: In person

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