Australia Job Openings

The myHomecare Group

Inbound & Care Support Specialist

Tuggerah

FULL TIME

September 4, 2024

The my Homecare Group is the leading Home Care Package (HCP) provider in Australia and we support older Australians to continue living in their homes longer. As our Inbound and Care Support Specialist, you will be responsible for all sales administration tasks and for providing exceptional customer service to our new and existing HCP prospects.
There are no qualifications required for this role – we will teach you everything that you need to know. You just bring the desire to assist our consumers to understand how we can help them stay in their own homes safely.
What you’ll be doing:

Managing and answering a high volume of prospect calls
Documenting all client correspondence and communications in the CRM
Completing internal client transfers
Allocating leads

We’re looking for someone with:

Exceptional customer service skills
The ability to work at a fast pace
Great communication skills
Strong computer skills in CRM systems, database management, Microsoft Office

What you’ll get from us:

Full time employment with regular weekday hours (37.5 hours a week, Mon – Fri, 9am – 5pm)
Hybrid working week – 3 days in the office, 2 days from home
Ongoing training and upskilling to align with your career goals and progression
Collaborative and supportive working culture
Being a part of a fun and outgoing team atmosphere

If this sounds like something you want to be a part of, apply today.

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