Australia Job Openings
Commonwealth Bank of Australia
Indigenous Banking Specialist - Alice Springs EOI
Darwin
FULL TIME
August 30, 2024
The team operates between the hours of 9am - 8pm, Monday - Friday and 8am - 2pm on Saturday (AEST). Your shifts can be any time within those hours. We are open during Public Holidays and will have our team work those days on a rotating basis.
This role is hybrid, working from home and a local Branch or Office.
You must reside within an hour of a branch or local office.
About the team
Our Indigenous Customer Assistance Line (ICAL) is the first of its type for banking in Australia. Our team was developed to provide a relevant banking service for our remote Indigenous customers in Far North QLD and surrounding islands, NT, WA & far North SA to assist them with managing their money.
ICAL is run by a dedicated team that can respond to specific needs of our remote customers. When you break it down, your job will genuinely make a difference to the wellbeing of Indigenous Australians.
Your responsibilities
In this role you'll build and maintain positive relationships with Indigenous customers and communities. Ensuring mob have access to the Bank's wide range of products and services.
Day to day you'll be on the phone to customers, delivering outstanding customer service. You'll answer questions about their banking, promote our self-service options, and identify issues and service gaps.
When you're not supporting mob directly, you'll work with a range of stakeholders, Community and Government Services, to support the bigger picture of assisting Indigenous customers with their everyday banking. This puts you at the front line, helping secure financial security and advancement for our people.
In a nutshell you'll:
- Be committed to assisting Aboriginal and Torres Strait Islander groups, communities and individuals with accessing inclusive self-service banking options.
- Ensure that communication and information to Aboriginal and Torres Strait Islander Peoples/communities is culturally appropriate and effective.
- Conduct presentations and liaise with internal stakeholders across the Bank.
- Build rapport quickly - the ICAL team is busy, so working out your customers' needs and taking that enquiry from end to end is critical.
About you
This role would suit an enthusiastic and determined individual, who's passionate about building positive relationships with our Indigenous customers. In this team your knowledge and understanding of Australian Indigenous communities, cultures and the issues affecting Aboriginal and Torres Strait Islander People will be valued and applied.
To be successful in this roles you'll have:
- Highly developed written and verbal communication skills.
- Demonstrated customer and community engagement skills.
- Ability to work in collaboration with communities, stakeholders and other government and non-government agencies. You'll need to interact, engage and persuade different people across community - from small business owners to community representatives.
- Strong customer service experience with excellent attention to detail.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.
Advertising End Date: 11/09/2024
New Job Alerts
Stamford Hotels & Resorts
Reservations Agent
Brisbane
FULL TIME & PART TIME & CONTRACT
September 23, 2024
View Job DescriptionEl Jannah Campbellfield
Crew Members - El Jannah Campbellfield
Campbellfield
CONTRACT
September 23, 2024
View Job DescriptionOpulence College
Sales & Marketing Officer
Melbourne
FULL TIME
September 23, 2024
View Job DescriptionBupa
Finance Manager - Risk and Governance
Melbourne
FULL TIME
September 23, 2024
View Job DescriptionNepean Blue Mountains Local Health District
Occupational Therapist Level 1/2 – Homelessness Mental Health Team
Penrith
FULL TIME
September 23, 2024
View Job DescriptionLooking for similar job?
Australian Government
AGS Law Clerks - Affirmative Measures Indigenous
Sydney
CONTRACT
August 28, 2024
View Job DescriptionSwinburne University of Technology
Indigenous PhD Scholarship
Melbourne
FULL TIME
August 28, 2024
View Job DescriptionWestern Sydney University
Indigenous Engagement Coordinator, Office of Estate Planning and Strategy
FULL TIME
August 29, 2024
View Job DescriptionAustralian Government
Engagement and Policy Officers, Central Australia Plan Taskforce - Affirmative Measure Indigenous
Alice Springs
August 27, 2024
View Job DescriptionBHP
(Indigenous Only) Specialist Indigenous Support Liaison
Pilbara
August 27, 2024
View Job DescriptionSee What’s New: Commonwealth Bank of Australia Job Opportunities
Commonwealth Bank of Australia
Senior Experience Designer
Sydney
FULL TIME
September 21, 2024
View Job DescriptionCommonwealth Bank of Australia
Expression of Interest - Customer Service Specialists - Karratha
Perth
FULL TIME
September 21, 2024
View Job DescriptionCommonwealth Bank of Australia
Margin Lending Account Manager
Sydney
FULL TIME
September 21, 2024
View Job DescriptionCommonwealth Bank of Australia
Senior Product Manager - Cash Management Solutions
Sydney
FULL TIME
September 21, 2024
View Job DescriptionCommonwealth Bank of Australia
Marketing Manager Customer Communications
Sydney
FULL TIME
September 20, 2024
View Job DescriptionNew Job Alerts
Stamford Hotels & Resorts
Reservations Agent
Brisbane
FULL TIME & PART TIME & CONTRACT
September 23, 2024
View Job DescriptionEl Jannah Campbellfield
Crew Members - El Jannah Campbellfield
Campbellfield
CONTRACT
September 23, 2024
View Job DescriptionOpulence College
Sales & Marketing Officer
Melbourne
FULL TIME
September 23, 2024
View Job DescriptionBupa
Finance Manager - Risk and Governance
Melbourne
FULL TIME
September 23, 2024
View Job DescriptionNepean Blue Mountains Local Health District
Occupational Therapist Level 1/2 – Homelessness Mental Health Team
Penrith
FULL TIME
September 23, 2024
View Job Description