Australia Job Openings

Bunnings

Loss Prevention National Operations and Investigations Manager

Hawthorn East

FULL TIME

September 1, 2024

At Bunnings, you’ll make a positive difference to our business and beyond.

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.

By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference – to our customers and the communities where we live and work.

About the Role.

The National Operations and Investigations Manager is a newly created role that forms part of the Bunnings Loss Prevention Leadership team.

This role will identify emerging trends of loss and lead the Operations and Investigation teams who are responsible for the development, communication and implementation of Investigation, Integrity, Operational execution of strategies and tactics to minimise the risks associated with loss.

Reporting to the Head of Loss Prevention, the National Operations and Investigations Manager will ensure standards are adequate to reduce the risk across all Bunnings locations and provide oversight and support of policy and initiatives for the safety of our team and customers.

Our ideal candidate will have high level of corporate investigation, operational execution, intelligence gathering and risk management skills, alongside strong personal & physical security methodology knowledge.

What's involved.

Support the national organised retail crime strategy to combat evolving challenges and risks associated with criminal behaviour
Provide comprehensive analysis of emerging trends and criminal statistics of each area and maintain a risk matrix of each site that enables risk-based decision making by location
Develop the capability within Loss Prevention to enable high level, complex investigations aimed at detecting theft, fraudulent or other inappropriate behaviour in the business
Support the business to ensure that the best suppliers are selected based on best value and service for physical security related goods and services
Support in the coordination of tenders by Non-Core Procurement for reactive and preventative maintenance service agreements
Provide expert advice, support, coaching and mentoring to the Loss Prevention Investigations and Operations teams and Senior Operations Leadership team ensuring that coaching is provided where appropriate to key stakeholders
Communicate and influence all stakeholders ensuring that coaching is provided where appropriate
Coach, mentor and develop team members in-line with career development and progression objectives
Develop and deliver relevant reporting as required
Effective engagement with stakeholders around their understanding of loss prevention strategies
Ensure all internal and external investigations are conducted efficiently according to the business guidelines and to an appropriate outcome.

You’ll need:

Formal qualifications in business and investigations, retail operations, criminal intelligence, personal security and/or risk management
A minimum of 5 years proven experience in a similar role with strategic accountabilities for executive protection, investigations, intelligence, and/or risk management
Several years of experience leading high performing teams in particular leadership of leaders in remote areas, keeping team engaged and accountable
Strong retail operations understanding and experience
Ability to liaise with national and international law enforcement and intelligence agencies
Ability to build relationships with strong interpersonal skills
Strong influencing skills and the ability to inspire and relate with all levels within an organisation
Able to manage large projects across multiple functions/sites and implement change effectively.

We’re here to support you.

Bunnings strives to ensure everyone is treated fairly and our team are committed to supporting you at any stage of your recruitment journey. Be sure to let us know if you require an adjustment and we can provide the most appropriate support for you. Contact us at jobs@bunnings.com.au and a member of the team will be in touch.

You’ll be part of a workplace where you’ll feel like you belong.

There's so much on offer when you're part of our Bunnings team with benefits including:

Our flexible and informal work environment which helps bring balance between work and home.
Team discount at Bunnings, One Pass and with other Wesfarmers retailers including Kmart, Target, Officeworks and Catch.
Discounts from corporate partners (such as private health insurance, gyms, car rental) and cost price food and drinks at our Bunnings café.
12 weeks paid parental leave, regardless of gender, annual flu vaccinations and health checks.
The opportunity to create a real difference in your local community and environment.

Join us and experience Bunnings from the other side of the counter.

Please note that if your application progresses to the reference check stage, you may be required to submit a police check. If your search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.

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