About Git Hub: As the global home for all developers, Git Hub is the complete AI-powered developer platform to build, scale, and deliver secure software. Over 100 million people, including developers from 90 of the Fortune 100 companies, use Git Hub to build amazing things together across 330+ million repositories. With all the collaborative features of Git Hub, it has never been easier for individuals and teams to write faster, better code.
Locations: In this role you can work from Remote, Australia
Overview: Responsibilities:

• You will define and negotiate complex contractual terms, with collaboration from the account team to preserve and enhance customer contracts and relationships
• You will actively engage with key decision-makers to identify customer requirements and drive on-time commitments
• You will lead, maintain and report an accurate rolling 90-day forecast of renewals in your territory
• You will discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth
• Communicate risk clearly and take the lead in developing resolution strategies
• Help cultivate a team culture that includes high ownership, customer-first focus, high integrity, and an optimistic and positive environment

Qualifications:

• Significant number of years experience in contract administration, renewals management, consulting, project management, sales, or sales operations o OR Bachelor's Degree in Business, Law, Communications, or related field AND several years experience in contract administration, renewals management, consulting, project management, sales, or sales operations o OR Master's Degree in Business, Law, Communications, or related field AND experience in contract administration, renewals management, consulting, project management, sales, or sales operations OR equivalent experience.
• Several years experience working with large enterprise customers in a high growth technology company

• Significant number of years of Customer Success / Account Management / Contract Administration / Consulting experience preferably within an Enterprise Saa S organization
• Fluent Japanese - Full Business Proficiency
• Highly organized with an ability to multitask while navigating ambiguity
• History of success and flexibility in a rapidly-changing environment
• Knowledge of Git and Git Hub workflows
• Ability to grow business in a strategic manner, i.e. creating new processes and initiatives
• Strong customer orientation, dedication, and passion for delivering a great customer experience
• The ability to confidently address difficult questions, handle push back from a high-level audience, and maintain an executive demeanor while engaging in difficult or sometimes high-pressure situations

Git Hub Leadership Principles: Git Hub values

• Customer-obsessed
• Ship to learn
• Growth mindset
• Own the outcome
• Better together
• Diverse and inclusive

Manager fundamentals

• Model
• Coach
• Care

Leadership principles

• Create clarity
• Generate energy
• Deliver success

Who We Are: Git Hub is the world’s leading AI-powered developer platform with 100 million developers and counting. We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on Git Hub.
Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At Git Hub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms.
Join us, and let’s change the world, together.
EEO Statement: Git Hub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!