About Git Hub: As the global home for all developers, Git Hub is the complete AI-powered developer platform to build, scale, and deliver secure software. Over 100 million people, including developers from 90 of the Fortune 100 companies, use Git Hub to build amazing things together across 330+ million repositories. With all the collaborative features of Git Hub, it has never been easier for individuals and teams to write faster, better code.
Locations: In this role you can work from Remote, Australia
Overview: Responsibilities: Qualifications:

• A few years experience in customer support, technical writing, or related roles
  • OR Bachelor's Degree in a related field AND 1+ years experience in technical customer support, technical writing, or related roles
  • OR equivalent experience.
• Working proficiency in English language, with both written and verbal skills.

• Technical experience (QA, documentation, elaborate board games)
• Experience supporting web apps and/or online payment systems
• Experience identifying workflow inefficiencies and comfortable advocating for improvements
• A high level of comfort and proficiency in using various technological tools and applications

Git Hub Leadership Principles: Git Hub values

• Customer-obsessed
• Ship to learn
• Growth mindset
• Own the outcome
• Better together
• Diverse and inclusive

Manager fundamentals

• Model
• Coach
• Care

Leadership principles

• Create clarity
• Generate energy
• Deliver success

Who We Are: Git Hub is the world’s leading AI-powered developer platform with 100 million developers and counting. We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on Git Hub.
Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At Git Hub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms.
Join us, and let’s change the world, together.
EEO Statement: Git Hub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!