Technical Support Engineer

About Cbus
Created by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning fund we've been recognised for the benefits provided to our members and our innovative investment approach. All while staying committed to our member first ethos as a proud Industry Fund.

About the role

The Technical Support Engineer (6-month maximum term contract) is part of the Cbus IT Service Desk team and performs first level support for a variety of technologies. They must deliver a consistent service experience, delivering reliable common IT solutions to enable Cbus to achieve its operational and business goals. The role is responsible for maintaining and configuring hardware, software support, and troubleshooting any technical problems that may arise. You will have a strong customer service focus, supporting our staff both in person and remotely. We strive to have a great team culture by working closely as a team, within the wider Operations team. We champion a solution driven orientated approach and encourage up-skilling via regular team workshops.

Experience and qualifications

• Tertiary qualifications in IT or a related discipline, or alternatively industry qualifications (Microsoft, Cisco etc)
• At least 3 years' experience working in an IT function primarily dealing with customer support, and/or basic server administration.
• Technical skills: Strong skills in the Microsoft Technology stack (e.g. Windows Desktop, Windows Server, Active Directory, Azure, Office365)
• Appreciation of security and understanding of Identify within IT and why it is important - especially using tools like Okta.
• Service Management Tool experience required.
• Strong understanding of ITIL and service management, with ITIL foundation certification preferred, including experience using SCCM and CMDB asset lifecycle management.
• Interpersonal skills: Ability to understand and explain technical ideas to non-technical audiences (at all levels of the organisation), in a persuasive and professional manner.

Key Accountabilities

• Operational support of IT services such as end-user administration via Active Directory, application support, VIP support, basic server administration, troubleshooting of the physical and virtual components of a network, and providing general IT support via phone, in-person, email and virtual (remote management) as required.
• Hardware management and maintenance: regular utilisation of SCCM supporting device imaging and Intune for mobile device management.
• Excellent communication skills with stakeholders from all levels of Cbus and external vendors
• Systematically interpret user problems and identify solutions and possible side effects
• Service Desk management: incident management, service request fulfilment, and self-help
• Operations management: maintenance, problem management, monitoring, and archiving
• Delivery of IT services in support of customer needs within required timeframes.

Belong at Cbus
We value difference, and embrace people with diverse backgrounds, experiences, gender identities, abilities and thinking styles. We believe that, with diversity of perspectives and experiences, you get better teams and outcomes. We're looking for people of all genders, races, nationalities, orientations and of all abilities to join us.

We're keen to hear from you
If you've read through the requirements of this role and you feel like you haven't fully met the criteria, we would still encourage you to apply. We're aware of accessibility barriers when it comes to applying for a job and we want to help. If you require assistance with your application, please contact our Talent Acquisition Team via careers@cbussuper.com.au

Like to know more about working with Cbus? Listen to some of our videos with members of the Cbus team on our website, cbussuper.com.au/careers

Applications Close: 11th Sept 2024
This is a full-time position (6-month maximum term contract) based in Melbourne with rostered shifts to support extended core business hours.

Agencies, please note: All Cbus vacancies are managed by our internal Talent Acquisition Team. Should external assistance be required we will reach out to our preferred agency partners, Thank you.

Job ID 4271331