Company Description
About Us
Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Job Description

• Opportunity to champion training delivery across our Contact Centre network
• Leverage your facilitation skills and passion for training delivery to enhance our employee experience
• 12-month fixed term position, based at Mascot Campus in Sydney or Hobart Contact Centre

Our ability to stand the test of time has been no coincidence. We’ve come this far because we continue to evolve. It’s a challenge that never ends and drives every individual in our team to make tomorrow better than today for our customers. Today, we’re busy planning for tomorrow. We look to the future to guide the way we innovate, helping us stay relevant and responsive in an unpredictable industry.
We’ve built a high-performance culture, and you can be sure we’ll hold you to those expectations. You’ll be challenged to make the impossible possible. Along the way, you’ll have fun, connect with incredible people, and gain unique experiences. There are many exciting initiatives on the horizon aimed at enhancing our performance and creating better experiences for our team and our customers.
As a Training Adviser, you will be responsible for the training delivery and assessment of core curriculum and instructional training to frontline Contact Centre team members. You will be a subject matter expert regarding training content and will actively share knowledge with your fellow peers to maintain and develop currency of training. The Training Adviser will also champion Train the Trainer and ensure that a high quality of training delivery is maintained. Frequent domestic travel and occasional overseas travel will be required for this role, to best provide support to the Contact Centre network.
About you –

• Experienced in delivering and coordinating training programs in a highly regulated setting.
• Experience working in environments with extensive policies, procedures, and regulations.
• Excellent written and verbal communication skills.
• Proven track record of synthesizing large amounts of information and conveying essential principles.
• Strong interpersonal skills and a passion for delivering training.
• Displays excellent communication skills and enthusiasm for project execution.
• Capable of working independently or collaboratively, as needed.
• Certificate IV in Workplace Training/related discipline (advantageous, however not mandatory).
• Experience working with contact centres or within the travel industry.

Why the Qantas Group?
You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at the Qantas Group. Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

We’re encouraged to take charge of our own learning. With a wealth of experience and expertise around us, along with valuable resources and supportive leaders, we have the guidance needed to meet challenges head-on. We are dedicated to assisting you in developing your career.
Be a part of the Qantas story – get in touch today!
Applications close: 11:59pm, Tuesday 12th November