Dedicated Customer Care Representative

Austria Job Openings

Fedex EU

Vienna

FULL TIME

August 1, 2024

We have an exciting opportunity for you to join our team of Dedicated Customer Care Representatives in Vienna (Austria).

Who we are:
Fed Ex is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day and this is just part of our story. We’ve made logistics and warehousing into a science. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

What you will be doing:

Joining our Dedicated team to be the first point of contact for our larger customers, building loyalty and trust in Fed Ex business through an exceptional level of pro-active customer care
Pro-actively providing accurate information and guidance to our customers via voice, chat, or email
Advising our customers on how to use Fed Ex services and tools
Helping our customers resolve service-related issues and identifying optimal long-term solutions
Accurately and timely entering information into our systems and producing standard reports for our customers and leadership team
Identifying new opportunities to grow business with our customers
Working together with other teams at Fed Ex to make every customer experience outstanding

What do you bring with you:

Experience in customer service roles, sales experience is a plus

Language skills: German fluent, English business fluent
Excellent communication skills
Computer literacy and ability to easily navigate between different screens and systems
Commercial awareness and problem-solving mindset to find the best solution for the customer
Positive attitude and ability to work under pressure
Confidence, empathy, and friendliness to offer excellent experience to our customers
Flexibility in adapting to dynamic business environment
A desire to work in an international, fast-paced team

What do we offer:

Attractive compensation package
Working in a hybrid environment (3 days in the office and 2 days in home-office)
Training to get you started and on-the-job learning opportunities
Extensive learning resources to further develop your skills and knowledge, including online language courses
Tuition Assistance Program (*applicable for Fed Ex positions with a permanent contract)
Employee Assistance Program for you and your family in difficult life situations
Employee reduced-rate shipping
Great career opportunities
Fed Ex is one of the worlds most admired companies and trusted brands year after year

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join Fed Ex.

Fed Ex was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

Fed Ex is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day Fed Ex delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of Fed Ex team members, who are tasked with making every Fed Ex experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every Fed Ex decision, policy or activity. Fed Ex takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The Fed Ex culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.

We regret to inform you that this job opportunity is no longer available as it has expired

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