Own the day-to-day activities of the e-commerce platform and all online sales efforts Take care of customers through in-app live support, phone calls, and emails Drive online sales and focus on the optimization of the website and make sure there is clear communication with the customers Ensure high levels of customer satisfaction through excellent sales service Keep up to date with product information

• Accurately describe product features and benefits to customers online Working with back office, logistics, merchandise department, etc. To ensure both sales and operations are integrated to meet customer satisfaction Keep a record of packaging material and restock the store accordingly. Create and update records and databases with personnel, financial and other data Ensure that e-commerce orders are completed accurately and on time Handle e-commerce petty cash and documents financial transactions (Delivery charges) by entering all the information into the system. Booking couriers, coordinate and track the movement of e-commerce items through logistic pathways
• Manage site development and launch activities for all new e-commerce accounts including product descriptions, images, assets, banners, brand pages, and other attributes
• Assist with analysis of product performance reports and e-commerce best practices to arrive at recommendations on how to improve sales Ensure web sites have accurate product information, features, photos, videos, specs, and more. Coordinate efforts among multiple teams to ensure the successful and timely completion of web projects while maintaining excellent customer service.

• Resolve customer complaints, provide relevant information, and report customer issues to superior if needed. • Maintain and develop relationships with existing customers via telephone calls and emails • Submit timely reports and prepare e-commerce sales reports as assigned • Monitor and analyze sales and inventory levels by SKU to achieve in-stock and revenue goals

• Research Skills

• Analytical skills • Expertise in digital • Basic knowledge of html, Java Script • Knowledge of SEO

• Math skills

Job Types: Full-time, Permanent
Application Question(s):

• Do you have Jewellery Industry Experience?
• What is your Expected Salary?
• What is your Notice Period?

Education:

• Bachelor's (Preferred)

Experience:

• E-Commerce: 3 years (Preferred)

Language:

• English (Required)
• Arabic (Preferred)