As a Customer Succes Manager, you will be responsible for:

• Proactively guiding customers throughout their entire lifecycle.
• Identifying opportunities for cross-sell and up-sell.
• Maintaining regular contact with customers to understand their needs and ensure an optimal experience.
• Collaborating with sales, product development, and support teams to provide customers with the best solutions.
• Analyzing customer data to detect potential issues and taking preventive actions.
• Taking initiatives to assist customers in using our software.
• Contributing to the continuous improvement of our customer service processes and tools.
• You will report to head of Sales.

Professional skills we’re looking for:

• You have at least 3 years of experience in Customer Succes or Account Management, preferably in a Saa S context.
• Excellent communication and interpersonal skills.
• A customer-oriented mindset with a proactive attitude.
• Experience managing multiple customer accounts and building strong customer relationships.
• Analytical skills and experience interpreting customer data
• You are proactive and a team player.
• You are preferably familiar with an international context and open to travel.
• You can express yourself fluently in Dutch, English and French.

What’s in it for you?

• The chance to work with state-of-the-art solutions in a fast-growing market.
• A key role in a dynamic and growing company.
• An inspiring work environment where you can make a real impact.
• An attractive salary, supplemented with our personalized Televic Bonus Plan as well as legal benefits;
• A stimulating, no-nonsense environment with an eye for your unique talents and room for personal growth.
• Passionate colleagues driven by teamwork and a constant drive to innovate.

T

+32 51 30 30 45

Email

j.vanholme@televic-education.com