Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting
The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.
The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.
The program
Assistance and Advisory Service (AAS)
The NATO Communications and Information Agency (NCI Agency) is NATO's principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.
To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role Background
NATO Digital Workplace Centre (NDWC), part of NCI Agency, provides simple yet innovative solutions that underpin the Digital Transformation of NATO by providing feature-rich Digital Workplace, which enable NATO staff members to connect, communicate, and collaborate.
Workspace service area deliver the following user-facing services to NATO Commands, NATO Force structure and Nations in all 32 Allied Nations:

• Windows-based and i OS/i Pad OS-based end user device provisioning, management, operation, and lifecycle across multiple separate networks of different classifications and various form factors;
• Workstream collaboration including email and instant messaging server backend and client frontend provisioning, management, operation and lifecycle across multiple separate networks of different classifications.

The services integrate with other services such as print/scan/copy, voice, video-teleconference (VTC), collaboration portals and enable NATO-specific functional applications higher up the software stack.
Through several on-going streams of work in Q4'24 and onwards, the services are rapidly evolving from using fully on premise to a mixture of on premise and public cloud technologies.
Role Duties and Responsibilities
Develop, improve, implement, monitor and troubleshoot scripts in the following technologies using primarily Power Shell and Windows scripting languages (VBScript, batch scripting):

• Active Directory (AD) - Automate AD tasks using Power Shell, including user management, group membership, and remote access. Ensure efficient handling of AD objects, routine administrative tasks, and compliance audits through scripting;
• Group Policy Management (GPOs) – Assist in automating GPO creation, modification, and maintenance using Power Shell. Enforce security policies, manage user environments, and streamline GPO troubleshooting through automation;
• SCCM (System Center Configuration Manager) - Use scripting to automate software deployments, OS upgrades, and monthly patches. Monitor deployment statuses, troubleshoot failures, and improve SCCM processes through automation.
• Trellix - Automate device encryption, firewall rule configuration, and USB access control within Trellix. Streamline security tasks using scripting for consistent policy enforcement.
• Network / DHCP - Automate IP provisioning and DHCP reservations through scripts. Troubleshoot network-related issues and ensure consistent network configurations for end-user devices.
• Application COTS Troubleshooting - Automate the installation, configuration, and integration of COTS applications. Streamline troubleshooting and ensure seamless application operations with minimal manual intervention;
• Windows 10/11 Troubleshooting - Automate diagnosis and resolution of OS issues on Windows 10/11. Utilize scripts for OS updates, configuration changes, and application support to reduce downtime.
• Remote Protocols - Automate management and troubleshooting of remote access (RDP, VPN, SSH) to ensure secure, reliable access for remote users and improve remote support operations.

Incident management

• Automate incident detection, logging, and escalation. Use scripts to resolve issues quickly and collaborate with the incident management team to improve response times.

Improve the maturity of the IT Operations

• Demonstrate understanding of ITIL concepts and best practices - Apply ITIL best practices to automate incident, problem, and change management tasks, improving efficiency and aligning automation with ITIL service management standards.
• Develop, implement, improve and follow standard operating procedures and instructions on IT operation activities related to the Trellix setup.
• Develop, disseminate and improve instructions for Level 1 and Level 2 technicians.
• Perform on the job trainings as needed to team members, Level 1 and Level 2 technicians.
• Assist with resolving and delivery backlog activities/ projects on Kanban system
• Provide minimum 2 Continued Service Improvement(CSI) in the area of work per 4 sprints
• Automation Skills - Identify opportunities for automation across AD, SCCM, and Trellix. Develop custom automation solutions to reduce manual workload and increase efficiency.

Essential Skills and Experience

• Minimum 5 years experience in windows scripting languages - Developing and utilizing scripting skills (VBScript, batch scripting) to automate tasks like user management, software deployment, and system monitoring
• Minimum 5 years experience in automation skills - Implementing automation for routine administrative tasks, leveraging scripting languages and tools such as SCCM, Power Shell, or Trellix to increase efficiency and reduce manual work.
• Minimum 5 years experience in Powershell - Writing, testing, and running Power Shell scripts to automate repetitive tasks, streamline system administration, manage Active Directory, SCCM, and configure system settings.
• Minimum 3 years experience in incident management - Respond to reported service incidents identifying causes and initiate resolution, collaborate with incident management team.
• Minimum 5 years of experience in Management of Windows clients in enterprise environment - Configure, administer, operate and troubleshoot Active Directory, Group Policy, Network/DHCP, SCCM
• Minimum 5 years of experience in Application COTS Troubleshooting - Ability to diagnose issues related to COTS applications, proficiency in installing and configuring, integration with exiting system, ensuring seamless operations
• Minimum 2 years of experience with Trellix - Assisting with device encryption, applying policy settings, configuring firewall rules, and controlling external device (USB) access
• Minimum 3 years of experience with remote protocols - Managing and troubleshooting remote access technologies (RDP, VPN, SSH), ensuring secure and reliable access to network resources for remote users, and supporting remote troubleshooting.

Desirable Skills and Experience

• ITIL Foundation Certificate and 2 years experience with ITIL concepts

Working Location

• Braine-l'Alleud, Belgium

Working Policy

• On-Site

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance