· 2+ years of experience in Group Policy Management (GPOs) - Assisting in the creation, modification, and maintenance of Group Policies to enforce settings across user devices
· 3+ years of experience in Application COTS Troubleshooting - Ability to diagnose issues related to COTS applications, proficiency in installing and configuring, integration with exiting system, ensuring seamless operations
· 3+ years of experience in Windows 10/11 troubleshooting - Problem solving, strong knowledge of windows 10 OS, Diagnose and resolve technical issues, support software and hardware related problems
· 3+ years of experience in Incident Management - Respond to reported service incidents identifying causes and initiate resolution, collaborate with incident management team
· 2+ years of experience in ITIL Concepts - Desirable certification in ITIL Foundation
· 3+ years of experience in VMware App Volume - Management and deployment of App Volumes, troubleshooting, and updates
· 3+ years of experience in VMware Horizon - Setup, configuration, and management of Horizon VDI environments
· 3+ years of experience in VMware v Sphere - Managing virtual machines, ESXi hosts, and v Center operations
· 2+ years of experience in VMware DEM/UEM - User environment management, personalization, and policy enforcement
· 2+ years of experience in FSLogix - Profile management, troubleshooting logon issues, and optimization
· 3+ years of experience in Master Image (VDI-MDT) - Creating, maintaining, and optimizing VDI master images using MDT
· 3+ years of experience in Optimization / Monitoring - Performance tuning, monitoring VDI environments, proactive troubleshooting
· 2+ years of experience in Power Shell - Created, document, implement and troubleshoot scripts written in Power Shell

DUTIES/ROLE:
· Installation, configuration, administration and monitoring of VDI infrastructure based on Dell end user devices and Omnissa (former VMware) Horizon technologies
ü Perform daily administration, troubleshooting and monitoring of VDI infrastructure instances including underlying virtual, application delivery and profile infrastructure
ü Conduct installation, upgrade and configuration of existing and new VDI instances including associated virtual and application
ü Monitor the performance, troubleshoot and continuously optimize the existing VDI setup including so called master or “golden” images
· Ensure healthy and functional end user computing environment
ü Review, troubleshoot and ensure compliance with security policies and functional requirements of the VDI setup and associated enabling technologies (Active Directory)
ü Work on and resolve incidents and service requests using the Purchaser’s trouble ticket system
· Enhance the business continuity by improving the fault tolerance and disaster recovery
ü Propose design, implement, test and maintain fault tolerance and disaster recovery of the complete VDI stack including virtual infrastructure, VDI, application and user profile layers
· Improve the maturity of the IT Operations
ü Develop, implement, improve and follow standard operating procedures and instructions on IT operation activities related to the VDI setup
ü Develop, disseminate and improve instructions for Level 1 and Level 2 technicians
ü Perform on the job trainings as needed to team members, Level 1 and Level 2 technicians