· 5+ years of experience in Windows Scripting Languages - Developing and utilizing scripting skills (VBScript, batch scripting) to automate tasks like user management, software deployment, and system monitoring
· 5+ years of experience in Automation Skills - Implementing automation for routine administrative tasks, leveraging scripting languages and tools such as SCCM, Power Shell, or Trellix to increase efficiency and reduce manual work
· 5+ years of experience in Power Shell - Writing, testing, and running Power Shell scripts to automate repetitive tasks, streamline system administration, manage Active Directory, SCCM, and configure system settings
· 3+ years of experience in Incident Management - Respond to reported service incidents identifying causes and initiate resolution, collaborate with incident management team
· 2+ years of experience in ITIL Concepts - Desirable certification in ITIL Foundation
· 5+ years of experience in Management of Windows clients in enterprise environment - Configure, administer, operate and troubleshoot Active Directory, Group Policy, Network/DHCP, SCCM
· 5+ years of experience in Application COTS Troubleshooting - Ability to diagnose issues related to COTS applications, proficiency in installing and configuring, integration with exiting system, ensuring seamless operations
· 2+ years of experience in Trellix - Assisting with device encryption, applying policy settings, configuring firewall rules, and controlling external device (USB) access
· 3+ years of experience in Remote Protocols - Managing and troubleshooting remote access technologies (RDP, VPN, SSH), ensuring secure and reliable access to network resources for remote users, and supporting remote troubleshooting

DUTIES/ROLE:
· Develop, improve, implement, monitor and troubleshoot scripts in the following technologies using primarily Power Shell and Windows scripting languages (VBScript, batch scripting):
ü Active Directory (AD) - Automate AD tasks using Power Shell, including user management, group membership, and remote access. Ensure efficient handling of AD objects, routine administrative tasks, and compliance audits through scripting
ü Group Policy Management (GPOs) – Assist in automating GPO creation, modification, and maintenance using Power Shell. Enforce security policies, manage user environments, and streamline GPO troubleshooting through automation
ü SCCM (System Center Configuration Manager) - Use scripting to automate software deployments, OS upgrades, and monthly patches. Monitor deployment statuses, troubleshoot failures, and improve SCCM processes through automation
ü Trellix - Automate device encryption, firewall rule configuration, and USB access control within Trellix. Streamline security tasks using scripting for consistent policy enforcement
ü Network / DHCP - Automate IP provisioning and DHCP reservations through scripts. Troubleshoot network-related issues and ensure consistent network configurations for end-user devices
ü Application COTS Troubleshooting - Automate the installation, configuration, and integration of COTS applications. Streamline troubleshooting and ensure seamless application operations with minimal manual intervention
ü Windows 10/11 Troubleshooting - Automate diagnosis and resolution of OS issues on Windows 10/11. Utilize scripts for OS updates, configuration changes, and application support to reduce downtime
ü Remote Protocols - Automate management and troubleshooting of remote access (RDP, VPN, SSH) to ensure secure, reliable access for remote users and improve remote support operations
· Incident management
ü Automate incident detection, logging, and escalation. Use scripts to resolve issues quickly and collaborate with the incident management team to improve response times
· Improve the maturity of the IT Operations
ü Demonstrate understanding of ITIL concepts and best practices - Apply ITIL best practices to automate incident, problem, and change management tasks, improving efficiency and aligning automation with ITIL service management standards
ü Develop, implement, improve and follow standard operating procedures and instructions on IT operation activities related to the Trellix setup
ü Develop, disseminate and improve instructions for Level 1 and Level 2 technicians
ü Perform on the job trainings as needed to team members, Level 1 and Level 2 technicians
ü Assist with resolving and delivery backlog activities/ projects on Kanban system
ü Provide minimum 2 Continued Service Improvement (CSI) in the area of work per 4 sprints
ü Automation Skills - Identify opportunities for automation across AD, SCCM, and Trellix. Develop custom automation solutions to reduce manual workload and increase efficiency