· 5+ years of experience in Trellix - Experience in deployment, configuration, troubleshooting and operation of Trellix backend and clients
· 2+ years of experience in Active Directory and Group Policy Management (GPOs) - Assisting in the creation, modification, and maintenance of Organizational units, user and groups, Group Policies to enforce settings across user devices
· 3+ years of experience in Application COTS Troubleshooting - Ability to diagnose issues related to COTS applications, proficiency in installing and configuring, integration with exiting system, ensuring seamless operations
· 3+ years of experience in Windows 10/11 troubleshooting - Problem solving, strong knowledge of windows 10 OS, Diagnose and resolve technical issues, support software and hardware related problems
· 2+ years of experience in Power Shell - Created, document, implement and troubleshoot scripts written in Power Shell
· 2+ years of experience in ITIL Concepts - Desirable certification in ITIL Foundation

DUTIES/ROLE:
· Configure, upgrade and maintain the Trellix backend components
ü Perform regular maintenance tasks to ensure smoot operation of the Trellix system
ü Configure and monitor accurate updating of the Trellix backend
· Deploy, upgrade, configure and troubleshoot Trellix client components (antimalware, data at rest encryption, client firewall)
ü Test, validate and deploy new and upgraded Trellix components
ü Test and validate updated configuration and policies for Trellix components
· Manage, configure and report on the use of removable storage medias (USB keys)
ü Configure removable storage access based on user requests
ü Follow up and monitor on usage of removable storage medias
· Improve the maturity of the IT Operations
ü Develop, implement, improve and follow standard operating procedures and instructions on IT operation activities related to the Trellix
ü Develop, disseminate and improve instructions for Level 1 and Level 2 technicians
ü Perform on the job trainings as needed to team members, Level 1 and Level 2 technicians
ü Assist with resolving and delivery backlog activities/ projects on Kanban system
ü Provide minimum 2 Continued Service Improvement(CSI) in the area of work per 4 sprints