Location:
Braine l'Alleud, Belgium

Security Clearance:
NATO Secret

Skills, knowledge, experience required:

• Higher vocational training in a relevant discipline with 2 years post-related experience or a secondary educational qualification with 4 years post-related experience;
• Minimum 1 years’ experience of multivendor (e.g. Cisco, Nokia, Juniper, HPE Aruba, Dell) Routing (WAN) and Switching (LAN), as well as Enterprise environments;
• A minimum of 1 years’ experience with the configuration and operation of Network Monitoring and Event Management systems , e.g. Spectrum, Splunk Cisco Prime/ISE/DNA;
• Minimum qualification of associate level certification (e.g. CCNA, NRS I, DCA);
• Proven experience in the use of an Incident Management System such as BMC ITSM or Service Now;
• Knowledge of implementing and operating WAN and LAN technologies within an Enterprise and Services Provider network;
• Knowledge of commercial IPSEC encryption solutions such as Secure Virtual Tunnels (s VTI), SSLVPN, DMVPN, GETVPN, Cisco ASA;
• A thorough knowledge of English, both written and spoken;
• Adhering to Principles and Values;
• Delivering Results and Meeting Customer Expectations;
• Adapting and Responding to Change;
• Achieving Personal Work Goals and Objectives.

Desirable:

• General understanding of related telecommunications systems, techniques, and technologies relevant to Naa S Ao R;
• Knowledge of IPv6 network technologies and concepts;
• Knowledge of Datacentre technologies and Virtualized Switching;
• Knowledge of implementing and operating multi-tenancy network technologies and environments network, VRF/VLAN;
• Knowledge of developing and maintaining automation based on DEVNET concepts and scripts using EXPECT, Python, Ansible or PERL;
• Prior experience of working in an international environment comprising both military and civilian elements;
• Knowledge of NATO responsibilities and organization, including ACO and ACT.

Duties/role:

• Acting as the focal point to engage with Contractor’s Help desk for incidents related to Networking and Transmission services;
• Proposing and implementing solutions to technical and business challenges in support of services and project managers;
• Day-to-day operation of routing, switching, and wireless infrastructure of local and remote sites;
• Overseeing the incident management process and team members involved in resolving the incident;
• Responding to reported service incidents, identifying the cause, and initiating the incident management process;
• Prioritizing incidents according to their urgency and influence on the business;
• Investigating incidents;
• Managing incident reporting and documentation;
• Handling communications and engage stakeholders related to incidents;
• Investigating and proposing long term solutions to re-occurring problems and identifying areas for greater efficiency to Line Managers as well as Services and Project Managers;
• Performing other duties as may be required.

VECTOR SYNERGY sp. z o.o., ul. Marcelińska 90, 60-324 Poznań, NIP PL7811857270, REGON 301575740, KRS: 0000369575
Rejestr Przedsiębiorców KRS prowadzony przez Sąd Rejonowy Poznań – Nowe Miasto i Wilda w Poznaniu, VIII Wydział Gospodarczy KRS, kapitał zakładowy wynosi: 73.852,80 złotych wpłacony w całości, TEL +48 616684500, FAX +48 616684501, www.vectorsynergy.com, info@vectorsynergy.com