Head of Sales Management (f/d/m)

• Manage and supervise all sales administration and commissioning activities, overseeing a small team of technicians and employees
• Plan and organize activities, including the integration and training of new employees, while proposing and implementing procedural improvements for continuous process efficiency from order entry to commissions and sales force administration
• Ensure compliance with all procedures, maintaining data coherence and accuracy, and addressing anomalies with management. Oversee the proper functioning of the commissioning tool, if applicable
• Lead a small team focused on order entry, sales force administration, commissions, and contact center operations, ensuring the tactical implementation of a mid-term action plan
• Manage internal relations with sales forces, marketing, and finance teams, and implement the contact center action plan to ensure optimal customer satisfaction within budget
• Supervise the scheduling, task distribution, and organization of the contact center structure, both internally and with external providers

• 5 years minimum experience in the field of sales management including 3-5 years in a first-line management role
• Demonstrated conceptual and technical understanding of complex customer service procedures and methods
• Strong understanding of the Vorwerk’s business and products
• General knowledge of the department's impact on the broader organization
• Excellent skills in coordination, organization, and communication
• Ability to motivate and influence team members
• Bachelor, Master, Ph D in Business Administration or other related fields is considered a plus in addition to your practical work experience
• Proficient in Dutch, English, and French, both spoken and written

• Exciting challenges and career prospects in an agile environment
• Flexible working framework with flexitime, flexi-time days and 25 days of holiday
• Mobile working with defined remote work options
• Shared success, lots of fun and lifelong learning
• Benefits of a family-owned company, including employee discounts, training support and others individual benefits