Line of Service
Internal Firm Services
Industry/Sector
Not Applicable
Specialism
IFS - Information Technology (IT)
Management Level
Senior Associate
Job Description & Summary

Contribute to creating a better tomorrow
The only way we can tackle the challenges of this fast-changing world is with passionate people. Led by our purpose of building trust and solving important problems, we come together at Pw C to address the biggest issues facing the world in a way that drives positive impact. Are you eager to join a team fueled by open and curious minds, who are passionate about their work and create new solutions for a new day? Then you’re at the right place.

Bring your talent. Learn new skills. Make a positive impact


Looking for a career where you’ll have a tangible impact on the smooth running of a global organisation? Internal Firm Services (IFS) is the beating heart of everything we do at Pw C. We’re made up of teams like Marketing, Communications, HR, IT, Procurement, Finance, Facilities, Project Management and more, and together we form the support network of the entire firm. As part of IFS, we’ll guide you to becoming a vital contributor in providing our colleagues and clients the best possible experience at Pw C.

Your impact
As an IT Helpdesk Engineer, you’ll make an impact by:

• Take ownership of incoming incidents and provide excellent customer advice and support to our internal employees by answering inbound telephone calls, serving end-users face-to-face on our support desks and handling electronic requests (mails/tickets),
  
• Be the gatekeeper towards second line support and make sure all potential solutions are investigated fully before escalating to the second line team,
  
• Provide accurate information on IT products or services,
  
• Use an ITIL-based registration software and remote control tools on a daily basis and follow-up and update customer status and information, passing on any feedback and suggestions by customers to the appropriate internal team,
  
• Identify and suggest possible improvements on procedures,
  
• Document recurring incidents into user-friendly FAQs published on our Self Service Portal,
  
• Act as SPOC for all related issues in domains of hardware (laptops, MFPs, smartphones (i Phone) and software (Windows 10, Office 2016, Google Suite and in-house applications).
  
• You collaborate with business and technical teams to gather functional, behavioural and interface requirements and build them into specifications that ultimately translate into deliverable business services.
  
• You gather and analyze internal and external user feedback to assist in the continued improvement of products and services.
  
• You take ownership for the successful completion of all aspects of IT helpdesk activities.
  
• You create qualitative end user focussed user manuals & guides for new solutions or services.
  
• You act as a key person in case of problems or communication towards the ITSM team and or the customers
  
  

About you
You have experience with troubleshooting, you do not stop before you find a solution or work around.

• You can install and configure PC's.
  
• You can provide support on mobile devices (IOS, Android).
  
• You provide on site support for meeting rooms and video conferences.
  
• You can explain solutions to your internal clients in a non-technical manner.
  
• You're proactive and collaborate with internal clients to analyse their needs.
  
• You monitor progress and frequently follow-up on the status of your work.
  
• You are experienced with providing 1st or 2nd line support.
  
• You have a drive to learn, improve and help the team to higher level, you are a true team player.
  
• You are fluent in Dutch, French and English.
  

Life at Pw C Belgium
Our culture and workplace are something we’re proud of. Here’s a sneak peek at what life at Pw C looks like:

• Flexible work patterns : Achieve the perfect balance between office and home life with our flexible hybrid work arrangements and family-friendly schemes.
  
• Lifelong learning : Grow with us! Take advantage of our diverse training opportunities and exciting career pathways to explore new disciplines and expertise.
  
• Flexible rewards : Tailor your benefits to suit your lifestyle with our customizable rewards plan.
  
• Sustainable mobility : Choose eco-friendly mobility options, from our soon-to-be fully electrified fleet to public transport, shared cars, ebikes, and more.
  
• Inclusive culture : Thrive in a diverse, inclusive workplace that values and celebrates every individual's contributions.
  
• Wellbeing focus : Enjoy a positive environment with our comprehensive wellbeing programs, engaging sports communities, and confidential support for all your professional and personal challenges.
  
• Global network : Expand your horizons with opportunities to work abroad and tap into extensive industry expertise within the Pw C network.
  

Let’s build something great together. What are you waiting for?

Equal Opportunity Employer statement
At Pw C, we are dedicated to building a diverse, inclusive, and authentic environment. We are committed to providing equal employment opportunities for all candidates and employees, regardless of race, religion, gender identity or expression, sexual orientation, national origin, age, disability, marital status, or any other characteristic protected by law.

We believe that a diverse and inclusive workplace drives innovation and strengthens our ability to serve our people, clients and communities. Join us in fostering a culture where everyone feels valued, respected and empowered to achieve their full potential.

Additionally, we provide reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.

Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)

Required Skills
Adaptability, Communication, Customer Follow-Ups, IT Help Desk, IT Service Desk, Teamwork
Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements
0%
Available for Work Visa Sponsorship?
No
Government Clearance Required?
Yes
Job Posting End Date