Location:
Mons, Belgium

Security Clearance:
NATO Cosmic Top Secret

Reference No:
2024-0294 / Mons

Introduction:
NATO Digital Workplace Centre (NDWC), part of NCI Agency, provides simple yet innovative solutions that underpin the Digital Transformation of NATO by providing feature-rich Digital Workplace, which enable NATO staff members to connect, communicate, and collaborate.

Shared Workspace service area deliver the following user-facing services to NATO Commands, NATO Force structure and Nations in all 32 Allied Nations:

• Workstream collaboration including email and instant messaging server backend and client frontend provisioning, management, operation and lifecycle across multiple separate networks of different classifications.
• Voice and Video conferencing server backend and frontend devices and rooms, maintenance, management, operation and troubleshooting across multiple separate networks of different classifications

The services integrate with other services and enable NATO-specific functional applications higher up the software stack. Through several on-going streams of work in Q4’24 and onwards, the services are rapidly evolving from using fully on-premise to a mixture of on-premise and public cloud technologies.

Skills, knowledge, experience required:

• Strong knowledge and experience (minimum 3 years) in managing VTC room systems including VTC codec (HP/Poly, Cisco), camera’s (HP/Poly, Panasonic), projectors (Epson), monitors (NEC), control processors (Crestron, Extron), microphone systems (Televic), video matrixes (Extron) and other peripherals;
• Strong knowledge of HP/Poly and PEXIP Videoconferencing Technologies such as Poly Clariti Core/Edge, Poly Clariti Manager, PEXIP back-end infrastructure, Diagnose and resolve technical issues, support software and basic associated network related problems;
• Good knowledge and experience (minimum 2 years) in:
• Managing VMWare v Sphere and VMWare v Center;
• Monitoring platforms such as n Genius One, CA Performance management, CA Spectrum;
• Troubleshooting basic network issues (including boundary protection devices) on servers and end users; Splunk log monitoring and analysis, n Genius One monitoring and analysis

Duties/role:

• Providing prompt, professional, and effective resolution of technical issues (including incidents) escalated from Level 2 and, in some cases, Level 3 support and end users across all security domains within the Area of Responsibility (AOR) of the Service;
• Liaising with other teams to troubleshoot technical issues at various levels (network, backend, frontend, firewalls);
• Performing root cause analysis to reduce recurring technical issues.

Additional information:
If you are interested, for further information, please contact the point of contact for this offer.

VECTOR SYNERGY sp. z o.o., ul. Marcelińska 90, 60-324 Poznań, NIP PL7811857270, REGON 301575740, KRS: 0000369575
Rejestr Przedsiębiorców KRS prowadzony przez Sąd Rejonowy Poznań – Nowe Miasto i Wilda w Poznaniu, VIII Wydział Gospodarczy KRS, kapitał zakładowy wynosi: 73.852,80 złotych wpłacony w całości, TEL +48 616684500, FAX +48 616684501, www.vectorsynergy.com, info@vectorsynergy.com