Role Purpose
The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process.

Do

• Manage team attrition

Stakeholder Interaction



Display


Lists the competencies required to perform this role effectively:

• Functional Competencies/ Skill
  • Domain/Industry Knowledge - Awareness and knowledge of broad economic, demographic, technological and global trends in the ITES/BPO industry - Competent
  • Technical Knowledge - FLM Certification by Wipro, Knowledge of operational processes, quality certifications etc. in a BPO/ITES setup- Competent
  • Project Management - Knowledge of project management and hands on experience in Agile methodology - Competent
  
  

• Behavioral Competencies
  • Project Management Skills
  • Analytical Skills
  • Execution Excellence
  • Managing Complexity
  • Handling Pressure
  • Client centricity
  • Passion for results
  • Nurturing people
  • Stakeholder Management

Deliver



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