Brazil Job Openings
DiDi Global
Driver Operations Data Analyst - Affirmative for Women
São Paulo
October 11, 2024
Company Overview:If you see technology as there to smooth your path in life, our team does too: Your Path, Our Journey.
We believe in people who transform their paths through technology. Technology that connects people who are good at what they do and which practices diversity to create and share those paths that we (as yet!) do not even know about. Our journey is in the smile of every talented person who brings revolution to the world from Brazil - whether with in-app transportation (99) or digital payments (99Pay).
To make life easier for millions of people every day, we are in the driving seat as part of Di Di Global Inc. is the world’s leading mobility technology platform. And so, we can say, with great pride, that we are pioneers in creating solutions, starting in Brazil, that grow in scale and have positive impacts in a range of other countries.
Whether creating projects from scratch or continually improving our solutions, we like challenges that give us butterflies, and that's why we work with intensity, at a fast pace, with respect, collaboration, and partnership. On this journey, we also create learning and strengthen ourselves in diversity as a fundamental aspect that makes us stand out for our growth day after day.
Team Overview:
EEO Statement:
Diversity & Inclusion
Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are.
We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, there remains a long road before us.
We reinforce that this position is open to everyone, including pregnant people and people with disabilities (Pw D).
I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms
We believe in people who transform their paths through technology. Technology that connects people who are good at what they do and which practices diversity to create and share those paths that we (as yet!) do not even know about. Our journey is in the smile of every talented person who brings revolution to the world from Brazil - whether with in-app transportation (99) or digital payments (99Pay).
To make life easier for millions of people every day, we are in the driving seat as part of Di Di Global Inc. is the world’s leading mobility technology platform. And so, we can say, with great pride, that we are pioneers in creating solutions, starting in Brazil, that grow in scale and have positive impacts in a range of other countries.
Whether creating projects from scratch or continually improving our solutions, we like challenges that give us butterflies, and that's why we work with intensity, at a fast pace, with respect, collaboration, and partnership. On this journey, we also create learning and strengthen ourselves in diversity as a fundamental aspect that makes us stand out for our growth day after day.
Team Overview:
99, one of the leading ride-hailing companies, is seeking a Driver Operations Analyst to join our team.
In this role, you will work closely with the Growth, Loyalty, Business Analytics, and Operations teams to optimize driver performance, streamline processes, and enhance overall efficiency. By leveraging data insights and collaborating with these key functions, you'll help drive business impact and ensure continuous improvement in the driver experience.
We’re looking for an analytical thinker with a passion for data and a strong desire to help shape the future of ride-hailing.
Role Responsibilities:
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Analyzing Driver Data: Reviewing performance metrics (e.g., acceptance, cancellation rates) to spot trends and areas for improvement.
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Collaborating Across Teams: Working with Growth, Loyalty, Business Analytics, and Operations to drive data-driven decisions.
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Developing Dashboards: Creating and maintaining automated dashboards to provide real-time driver performance insights.
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Supporting Key Initiatives: Helping design and execute projects to improve driver efficiency and satisfaction.
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Solving Issues: Addressing operational inefficiencies and resolve driver-related issues.
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Data-driven Insights: Providing actionable recommendations to Business Analytics and Operations for driver engagement.
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Incentive Program Monitoring: Working with Loyalty to evaluate and refine driver incentive programs.
- Minimum 2 years of experience;
- Bachelor's degree in Engineering, Economics, Statistics, Mathematics, or a related field;
- Strong proficiency in data analysis and data visualization tools (e.g., Excel, SQL, Tableau, Power BI);
- Experience with large datasets and drawing actionable insights from them;
- Proven ability to develop and manage automated reporting dashboards;
- Knowledge of business intelligence tools like Looker, Google Data Studio, or similar platforms;
- Familiarity with Python or R for data manipulation and analysis;
- Advanced English skills to work with multinational teams.
EEO Statement:
- We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.
Diversity & Inclusion
Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are.
We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, there remains a long road before us.
We reinforce that this position is open to everyone, including pregnant people and people with disabilities (Pw D).
I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms
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