Canada Job Openings
CAD MicroSolutions
Additive Manufacturing/3D Printing Field Support Engineer (AM – FSE)
Calgary
September 4, 2024
We are seeking a Additive Manufacturing/3D Printing Field Support Engineer (AM – FSE) in Ontario who will be responsible for performing a full range of 3D Printer part setup, servicing, and repair service procedures including diagnostics, installation, removal, and retrofits on assigned equipment.
Overview: The AM-FSEs position is responsible for exceeding customer satisfaction while performing pre-sales, install, and support activities.
Key Accountabilities and Responsibilities:
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Generating part validation analysis, ROI presentation, creates benchmarks, and supports internal sales team in pre-sales application support
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Installation and training of 3D Printing software and hardware at customer’s facility to ensure full functionality according to OMEs specifications
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Work closely with the support team and the VP of Advanced Manufacturing to ensure local install base is maintained to company standards
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Providing on-site and remote technical assistance to help troubleshoot and repair equipment
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Performing preventive maintenance procedures within the scheduled time at customer site
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Operating AM equipment at customer site and at CAD Micro’s office
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Completes and submits all service documentation accurately
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Cooperates in projects such as training, documentation, webinars, blogs, open houses, and exhibition
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Perform all duties that pertain to being a Field Technician/Engineer but may not be listed above
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Communicate and maintain service records and field service reports in CRM and in Partner’s Portals
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Some travel to support training and field service/technical support work for customers
- Certified technician, technologist, or engineer in mechanical/electrical engineering technology
- Two to three years of experience in servicing industrial equipment
- Capable of data preparation for additive manufacturing using 3D Slicers, Magics and Solid Works.
- Demonstrated product knowledge on industrial 3d printers is a plus
- Skilled in using written, oral, schematic and diagram engineering instructions
- Ability to prioritization and juggle multiple tasks at once
- Computer knowledge (PC-configuration, MS- Windows, Network knowledge, MSOffice,)
- Ability to work independently and cope with pressure
- Team oriented, flexibility and adaptability
- Professional appearance, great communication skills and professional conduct a must
- Willingness to travel extensively
- Valid driver’s license and Passport to travel to USA and ability to rent a c
Key Accountabilities and Responsibilities:
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Performs basic installations, sets up IP addresses, downloads printer drivers and provides customer training on printing standalone and network devices
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Performs troubleshooting and repairs or replaces equipment components as necessary
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Demonstrates required digital competencies associated with assigned products and level assignment
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Completes technical training on new equipment as assigned
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Provide support to field technicians who are diagnosing problems with and repairing office hardware
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Troubleshoot problems and recommend solutions using technical expertise.
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Determines and recommends which products or services best fit the customers’ needs
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Maintains, analyzes, troubleshoots, and repairs computer systems & hardware
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Maintains, upgrades or replaces hardware and software systems
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Supports and maintains user account information including rights, security and privacy
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Document all activity for future referencing
Qualifications:
- Excellent problem and resolution skills
- Ability to multi-task, prioritize, organize and manage tasks
- Adaptable and flexible
- A strong verbal, written and understanding of the English language
- Good communication skills
- Educate Audience
- This is a technical position as well as physical position. Candidates must be able to lift and carry up to 50-70 lbs.
- comprehensive benefits package
- Evening and weekend work may be required for customer installations
- Calgary, AB: reliably commute or be willing to relocate with an employer-provided relocation package (required)
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