CAD Micro Solutions is one of the most recognized and reputable design automation solution providers in Canada. We offer design automation software, training, and consulting to help our clients innovate, disrupt, design, and succeed. We offer a work environment that fosters respect, teamwork, innovative thinking, and exceptional customer service. We are seeking a Technical Support Specialist in Ontario who will be responsible for providing the highest level of technical pre-sales consultation to sales teams, prospects, and customers to support sales goals, along with providing post-sales technical problem resolutions to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions.
Key Accountabilities and Responsibilities
Pre-Sales Support:

• Attend customer calls with the Sales Representatives.
  
• Support pre-sales activities such as customer presentations and demonstrations.
  
• Identify customer needs and requirements.
  
• Educate customers on how their business priorities map to Solid Works solutions.
  
• Interface with Sales team to share account insight for increasing account penetration, revenues, and deal size.
  
• Keep abreast of all new product features and fixes.
  
• Provide technologies and product recommendations for marketing campaigns.
  
• Effectively manage relationships and work with vendor partners.
  
• Active participant in related industry user groups.
  
• Conduct onsite or in-house software training.
  

Qualifications and Skills:

• Post-Secondary Education in the Engineering field (Mechanical, Computer, Software, Systems)
  
• Minimum 2 years of related experience
  
• Strong customer service, communication, presentation, problem-solving, analytical, and detail-oriented skills
  
• Able to respond effectively to multiple priorities and execute in a dynamic, fast-paced work environment
  

Technical Competencies:

• CAD, FEA Simulation and/or CFD Simulation software
  
• Data Management, PDM competency is preferred
  
• General Programming
  
• Microsoft Office applications
  
• Proficient knowledge of Solid Works Software applications
  

Career growth:

• Full Technical and Industry Training Provided
• Career Mentoring/Extensive Training/Career Development
• SOLIDWORKS certification programs

Benefits:

• Comprehensive benefit package