Canada Job Openings

Galaxy Freightline Inc.

Dispatcher/Customer Service - Western Canada

Mississauga

FULL TIME

August 22, 2024

The Dispatcher/Customer Service will execute the day-to-day activity of their assigned region. This includes monitoring of the fleet, accurately distributing, receiving, and updating information. Identifying and participating in the resolution of issues relating to day-to-day driving activities is an essential responsibility of the Dispatcher. You must be well organized, an excellent communicator and have a keen sense of timeliness in carrying out daily activities.
Specific responsibilities include:
  • Dispatch: Transmitting and receiving all information relevant to the driver/cartage company performing his/her duties within the Company and customer requirements.
  • Satellite and Telephone Management: Handling of all drivers related satellite messages or calls within assigned and overflow queues.
  • Reporting: This involves the recognition, communication and documentation of situations that should be reviewed by other parties, for information, action and record keeping purposes.
  • Problem Resolution: Working on behalf of both the Driver and the Company to resolve any day-to-day issues that may arise.
Our ideal candidate will possess the following qualifications:
  • Must have 2-3 years of experience in similar role & same industry
  • Educational background in Supply Chain Management (or other relevant area such as Business)
  • Comfortable to operate computer and computer software or ability to learn fast
  • Dedicated experience providing customer service in a similar work environment
  • Well organized, an excellent communicator and have a keen sense of timeliness
  • Demonstrated attention to detail, communication, problem solving and planning abilities
  • Knowledge of the transportation industry and North American geography are considered assets
  • Able to quickly adapt to changes, shift focus, meet deadlines, and complete time-sensitive tasks.
  • Preferably working experience of Software Fleet Manager, Microsoft Office, Loadlink
Why Galaxy Freightline:
  • Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
  • Dispersed work environments that promote a healthy work-life balance
  • Meaningful and impactful work and projects with an essential service provider
Galaxy Freightline is committed to Diversity and Inclusion in the Workplace
Job Types: Full-time, Permanent
Pay: $40,000.00-$50,000.00 per year
Benefits:
  • Casual dress
  • Company events
  • Dental care
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • Vision care
Flexible language requirement:
  • French not required
Schedule:
  • Morning shift
Experience:
  • Dispatcher/Customer Service: 1 year (required)
Work Location: In person
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