JOB POSTING #2024-90-03
INTERNAL/EXTERNAL
Access2English & Language Instruction for Newcomers to Canada (LINC)
Intake Coordinator
Wage: $26.00 per hour
Part Time: 12 hours per week, Monday to Thursday from 5:30 PM to 8:30 PM
Temporary until March 31, 2025
Assists Clients Needing English Language Instruction Services
Join the team at Archway
Come Help Us Help People
Location: Abbotsford
On Site
Job Summary:
The Intake Coordinator plays an essential role for Access2English and the Language Instruction for Newcomers to Canada (LINC) Programs by greeting clients and determining the most appropriate services/programs to meet their needs. The Intake Coordinator will be the welcoming face of English Language Services and the first point of contact, providing guidance and support to clients in determining their eligibility and suitability for the language programs offered. The Intake Coordinator will assist clients in filling out applications and forms and entering client data into databases. The ability to speak a second language, other than English, is an asset for this position.
Your Role:

• Welcoming new clients to English Language Services, determining program eligibility, and responding to general enquiries via telephone, e-mail, or in-person to discuss available service options.
• Receiving applications by e-mail and printing them to send to the Program Assistant for Access2English assessment (CALB) and placement.
• Ensuring client confidentiality, rights, and dignity while using empathy, compassion, and flexibility to provide non-judgmental services.
• Collecting required client information, assisting clients in completing forms and applications for language services, ensuring documentation is complete, and entering clients’ data into databases.
• Promoting English language services to other community referral sources.
• Keeping up-to-date records of clients and relevant statistics required by the Funder.
• Generating and submitting program data as required by the Funder and the agency.

This position is ideal for someone who thrives in a collaborative and supportive environment, values building strong professional relationships, and provides exceptional service with empathy and attention to detail. The ideal candidate will be proactive in contributing to team efforts, sharing knowledge and best practices, and maintaining accurate and up-to-date records. They should be comfortable engaging with clients through various communication channels, ensuring confidentiality and dignity, and promoting language services within the community. They should be adaptable, willing to participate in ongoing training and team activities, and committed to meeting the requirements set by funders and the agency.
Our Offer

• Wage: $26.00 per hour
• A part-time position at 12 hours per week, availability Mondays to Thursday, from 5:30 PM to 8:30 PM.
• Temporary until March 31, 2025.

Perks include:

• Great in-house training opportunities.
• Employee and Family Assistance Program that includes online access to wellness resources.
• Rewarding work in a positive environment.
• Work/life balance.

Getting an Interview – you will be considered if you have:

• Degree or diploma in social services or a related field, OR a combination of education, training, and/or experience.
• Completion of Administrative certificate and/or Education courses is an asset.
• Experience working with people from diverse cultural backgrounds.
• Experience working in a social services program delivery role, with data entry and data management, in a customer service role, and in generating data reports is an asset.

The Job Requires you to have:

• Strong knowledge of issues faced by immigrants and refugees in the community, as well as those with language barriers, is essential, since occasional interactions with people in difficult situations may occur
• Strong computer competency; able to use Microsoft Office 365, Excel, databases, including Correlate, and various virtual meeting platforms such as Webex, Zoom, and Microsoft Teams.
• Ability to work as a productive member of a collaborative team.
• Knowledge of culturally safe practices and commitment to justice, equity, diversity and inclusion.
• Additional language considered an asset.
• The ability to prioritize, switch tasks, and respond to urgent request within a high level of activity in a busy school environment.
• Ability to meet with individuals in-person, requiring adherence to health and safety protocols.
• Ability to work flexible work hours.
• Ability to sit for long periods.
• A satisfactory Criminal Records Check is a condition of employment.

Closing date is September 30, 2024.
TO APPLY
Interested applicants are to reference Posting # 2024-90-03 in the subject line.
Please submit your cover letter and resume to:
jobpostings@archway.c
Job Posting #2024-90-03
No phone calls please. Only short-listed applicants will be contacted.
Must be legally entitled to work in Canada.
Your resume may also be forwarded to other Programs for their consideration for their job vacancies. If you do not wish for your application to be shared with other Programs, please send an e-mail to jobpostings@archway.ca with DO NOT FORWARD TO OTHER PROGRAMS, in the subject line of the e-mail and the job reference number to which you applied, in the body of the e-mail.
Archway's goal is to be a diverse workforce that is representative, at all job levels, of the people we serve. Equity and diversity are essential to excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including Indigenous identity, race, colour, ancestry, place of origin, political belief, religion, marital status, family status, physical or mental disability, sex, sexual orientation, gender identity or expression, or age.
We acknowledge that we gather on the traditional and unceded territory of the Stō:ló people. Stō:ló territory extends from the mouth of the Fraser River to Boston Bar. Locally, this includes the Matsqui First Nation and Sumas First Nation. We give them thanks for sharing their land and resources with us.
We invest in the mental health and wellbeing of our employees.
Job Types: Part-time, Fixed term contract
Contract length: 6 months
Pay: $26.00 per hour
Expected hours: 12 per week
Benefits:

• Casual dress
• Company events
• Employee assistance program
• On-site parking
• Wellness program

Flexible language requirement:

• French not required

Schedule:

• Evening shift
• Monday to Friday

Application question(s):

• Degree or diploma in social services or a related field, OR a combination of education, training, and/or experience.
• Completion of Administrative certificate and/or Education courses is an asset.
• Experience working in a social services program delivery role, with data entry and data management, in a customer service role, and in generating data reports is an asset.
• A satisfactory Criminal Records Check is a condition of employment.

Education:

• DCS / DEC (preferred)

Experience:

• working with people from diverse cultural backgrounds: 1 year (required)

Work Location: In person
Application deadline: 2024-09-30