Canada Job Openings
Groupe Dynamite Inc.
Service Desk Representative
Mont-Royal
FULL TIME
August 30, 2024
Groupe Dynamite is a leading fashion digital retailer with two brands at the heart of our success, Garage and Dynamite. With over 300 stores in Canada and the U.S., and more than 4,000 people, we have been making our mark on fashion since 1975.
Our core strengths are rooted in our team, our innovation and our customers. We are proud to hire and retain aspirational leaders who are driven to achieve great things and are recognized for their entrepreneurial spirit
Job Summary:
- Serve as the first point of contact for our stores seeking assistance raised by phone, email and/or through a ticket;
- Triage specific concerns related to other teams/department;
- Troubleshoot software, hardware, and basic network issues over the phone;
- Set up, configure, and replace hardware for stores;
- Follow-up and update end user/store on the status of ticket and or resolution;
- Document incidents, problems, and troubleshooting steps taken and comments in a ticketing management system;
- Schedule service technicians for any onsite technical support/repairs needed;
- Direct unresolved issues to the next level of support.
- Minimum 2 years experience as a Customer Service or Helpdesk agent;
- Bilingual: French & English (written and spoken);
- Proven abilities in PC configuration;
- Knowledge of Windows 7 & 10, and Google related applications (Google Mail, Google Docs, Google Drive, etc);
- Knowledge of Apple-related Hardware;
- General PC troubleshooting and repair knowledge;
- Proven communication and customer service skills;
- Ability to work in a fast-paced environment and adapt to change
- Experience in retail considered an asset;
-
Must be available to work flexible shifts (including weekends or nights) and on-call on rotation;
- Availability to work different shifts such as days, evenings, weekends, and holidays (Hours of Operation are Monday to Friday, from 9 a.m. to 12:00 a.m. (midnight), and Saturday and Sunday, from 9:00 a.m. to 9:00 p.m.)
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