Canada Job Openings
Cineplex
Supervisor FOH - bar Supervisor The Rec Room West Edmonton Mall
Edmonton
PART TIME
September 19, 2024
- Responsible for executing Groups & Events within venue, providing seamless guest service.
- Understand and effectively follow all Rec Room values, policies and procedures.
- Protect and enhance the Rec Room brand.
- Practice and role model Company culture.
- Responsible for maintaining the seamless operation of all games, coat check and retail operation within the Rec Room.
- Ensure that guests are greeted upon arrival, and questions or concerns are promptly and courteously resolved.
- Ensure that all Front of House staff are dressed appropriately at all times.
- Ensure that all Front of House areas are clean and tidy at all times.
- Ensure that incoming and outgoing telephone calls are handled promptly and courteously.
- Greet and handle all guest interactions with a high level of professionalism and hospitality.
- Be readily available at all times to resolve all guest concerns using the Rec Room L.A.S.T. model.
- Strive to achieve sales targets while adhering to an established budget during day-to-day operations.
- Ensure that the facility consistently meets the Rec Room and legislative cleanliness and safety standards; this includes regularly monitoring of all guest facing areas.
- Complete all daily, weekly, monthly checklists and according to internal and external (regulatory bodies) requirements.
- Must be able to delegate tasks appropriately to team members.
- Deliver employee training and development for assigned area of responsibility (Bar, Service Floor, Host/Call Center, Amusement, Event Groups / Live Entertainment).
- Conduct practical training of new employees, and provide coaching and feedback.
- Ensure gaming initiatives are executed accordingly to drive financial performance while keeping costs in line.
- Maintain payroll and attendance records in accordance with legislative and the Rec Room requirements.
- Maintain effective communications within and outside of the Rec Room to ensure flawless execution.
- Ensure that the facility consistently meets the Rec Room standards throughout daily operations. This includes ensuring that all stations are fully equipped at the beginning and end of shifts.
- Execute all company programs and service standards on an ongoing basis and provide feedback to the employees and Service Manager to improve the Guest service experience.
- Accurately and efficiently maintain assigned records, Company funds and property in accordance with Company policies and procedures.
- Ensure that any and all variances are handled immediately.
- Anticipate and react to any changes in business levels while maintaining excellent guest service.
- Follow all provincial Health, Food Safety and Liquor service legislative requirements.
- Other duties as assigned.
- 1-3 years of supervisory experience in the food service, retail and / or amusement industry.
- Ability to work flexible shifts, including days, evenings, nights, weekends and holidays, as required.
- Ability to work under pressure while complying with all relevant legislation.
- Excellent leadership, communication, customer service, conflict resolution and interpersonal skills.
- Experience in all aspects of customer service and people management.
- Experience in training will be considered an asset.
- Familiarity with point of sale systems will be considered an asset.
- Demonstrated ability to lead and direct a team
- Strong working knowledge of restaurant industry principles, methods, practices, and techniques
- Ability to supervise employees, including organizing, prioritizing, and scheduling work assignments
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
- Able to effectively communicate both verbally and in writing.
- Interacts with customers, employees and management.
- Standing for extended periods of time.
- Will work flexible shifts.
- Extended hours as required.
- Manual dexterity required to use desktop computer and point-of-sale system, as required.
- Lifting or moving up to 50 lbs may be required.
- Exposure to hot grill or oven with temperatures as high as 350-500F.
- Exposure to walk-in refrigerator with temperatures as low as 40ºF.
- Exposure to walk-in freezer with temperatures as low as 0ºF.
- Some travel may be required.
- Ability to attend and conduct presentations.
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