Req Id: 16141

Job Family: IT

Location:Qidong, CN, 226259

• The IT Field Support Specialist has to work on four main areas: Support, Monitor, Troubleshoot, Report
• Interface field specific stakeholders Shore base, Vessels, Construction Yards which require IT support.
• Update documentation in the IT Operations Share Point folders.
• Contribute to weekly or monthly reports
• Adhere to Change Management and other policies.
• Maintaining the accuracy of the Offshore and Construction Yard Assets inside the CMDB.
• Maintain technical skillset with trainings as needed to fulfill the responsibilities.
• Ensure that offshore systems are within support by maintaining proper lifecycle guidelines.
• Have familiarity with one or more of the following subjects in the IT competency matrix:
• System (Compute)
• Storage
• Collaboration
• Network
• WAN Optimization

• System tasks are stored in the ITSM, Service Now
• All Field Support Specialists must monitor the queue in their area of responsibility and meet the departments SLA.
• View monitoring systems to keep awareness of any alerts and thresholds to ensure system stability, capacity requirements and network operations for offshore, including VSAT and Offshore Fiber operability.

• Monitor offshore network stability
• Monitor WAN Optimization performance and stability
• Ensure that offshore systems are properly patched and backed up
• Ensure that all offshore lifecycle management ensures all equipment is within manufacturer support.

• Ensure that all systems are enrolled in the Patch Management System, the Monitoring System(s), the Backup System, and the CMDB
• Work with internal and external audits as needed to ensure compliance with security and access requirements.

• Minimum 5 years' experience in System and network (Senior or Lead Position)
• Must possess relevant systems experience – Microsoft Server 2012 and newer; Commvault or similar backup systems; Tape backup, storage principles, preferably Netapp or HP Storage systems
• Mandatory specialist experience in implementing and maintaining multi site Enterprise level WAN networks using WAN Optimizers and VSAT.
• Mandatory specialist experience in maintaining Windows 11 Endpoints
• Preferable experience in VMWare installations
• Able to propose and design System architecture on a new site and existing System infrastructure.

• Manages complexity
• Collaborate:
• Keep the IT community informed on any new initiatives and decisions taken that might have an impact on day-to-day business
• Participate in Team and when needed, Project meetings
• Ensure a cross functional alignment to minimize down-time within the overall IT landscape
• Proactive and organized
• Good written communication skills
• Ability to work under pressure and meet deadlines
• Flexibility for global travel including to offshore sites and construction sites
• Flexibility to work after office hours or on weekends, only when necessary during emergencies or major changes.
• Proactively identify areas requiring more detailed instructions and clarify as necessary with stakeholders to ensure no surprises;
• Complete tasks in compliance with applicable standards and work procedures.
• Identify areas for potential issues and proactively communicate with stakeholders to resolve issues, share information and provide guidance and receive feedback.
• Seek clarification or guidance as soon as difficulties arise and recommend alternative solutions
• Perform thorough self-check of all solutions prior to release for use by stakeholders;
• Properly plan work to allow adequate time for stakeholder feedback and adjustments to ensure intended functionality.