Costa Rica Job Openings
Millicom
B2B Workflow Analyst JR
San Jose
FULL TIME
October 16, 2024
Would you like to help us achieve our purpose of connecting more people, improve their lives and develop our communities? If so, Tigo is for you!
We believe in innovation, we adapt and are agents of change. Our customers are at the center of everything we do.
Come and grow with our team, where together we will transform lives and communities. Additionally, you will have the opportunity to participate in challenging projects and bring your innovative ideas.
This is your opportunity, come and be part of Sangre Tigo!
We believe in innovation, we adapt and are agents of change. Our customers are at the center of everything we do.
Come and grow with our team, where together we will transform lives and communities. Additionally, you will have the opportunity to participate in challenging projects and bring your innovative ideas.
This is your opportunity, come and be part of Sangre Tigo!
B2B Workflow Analyst JR
Análisis de Procesos de Instalación:
- Evaluar y mapear los procesos actuales de instalación de servicios para clientes B2B.
- Identificar cuellos de botella, ineficiencias y áreas de mejora en los flujos de trabajo existentes.
Optimización de Flujos de Trabajo:
- Diseñar e implementar mejoras en los procesos de instalación para aumentar la eficiencia y reducir el tiempo de implementación.
Gestión de Proyectos de Instalación:
- Velar por el cumplimiento de los tiempos de cada una de las etapas del flujo de instalaciones corporativas.
- Coordinar y gestionar proyectos de mejora de procesos relacionados con la instalación de servicios de telecomunicaciones.
- Trabajar con equipos técnicos y de operaciones para asegurar la ejecución efectiva de las mejoras.
Documentación y Procedimientos:
- Crear y mantener documentación detallada de procesos, procedimientos y políticas relacionadas con la instalación de servicios.
Capacitación y Soporte:
- Brindar soporte continuo al equipo de instalación para resolver problemas operativos y asegurar el cumplimiento de las mejores prácticas.
Análisis de Desempeño y Reportes:
- Administrar los indicadores relacionados con el área, incluyendo tiempos de entrega, cumplimiento de promesa de factibilidad, montos de facturación, ejecución de proyectos, entre otros.
- Monitorear y analizar métricas clave de desempeño relacionadas con la instalación de servicios.
- Generar informes periódicos para la alta dirección con recomendaciones para mejorar los procesos y la experiencia del cliente.
Gestión de Relaciones con Clientes:
- Colaborar con clientes B2B para comprender sus necesidades y requisitos específicos en relación con la instalación de servicios.
- Asegurar que los procesos de instalación cumplan con las expectativas de los clientes internos y externos y se ajusten a los acuerdos de nivel de servicio (SLA).
We are a regional brand, with a presence in 15 countries in Latin America and Africa, in which we offer internet services, cable television, fixed telephony, among others.
At the Latin American level, Tigo operates in Costa Rica, Guatemala, El Salvador, Honduras, Nicaragua, Panama, Colombia, Bolivia and Paraguay.
Tigo has been present in Costa Rica since 1982 under the name Cable Color and it in 2012 we transformed into what is today our Tigo brand, and we became part of Millicom International S.A (MIC).
Our purpose is to build the digital networks that connect people, improve lives and develop communities. Through these digital networks we create connections that drive business success, open doors to knowledge and contribute to increasing productivity in the markets and communities where we operate. Always leading responsibly, fostering an environment in which our work team, clients and communities are our center The values that identify us and unite us as One Only Tigo are defined by our Sangre Tigo culture, which makes us feel proud of our company, its history and always leads us to act with integrity, making things happen the way correct and giving 1000% for our clients. Through all our actions we seek innovation, we work as a team and value our differences, creating an inclusive environment where Together We All Win.
We invite you to live our Tigo Blood as part of our Tigo Costa Rica team
Start now and find out about the job opportunities we have for you !!
Millicom | Tigo is proud to be an Equal Employment Opportunity employer committed to a diverse workforce and nondiscrimination policy in all aspects of employment. We provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a disabled veteran or other protected veteran, or any other protected characteristic, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.
We regret to inform you that this job opportunity is no longer available as it has expired
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